Making a refund to a gift card on Shopify POS

If a customer used a gift card to make a purchase and then wants to return the item for a refund, then you can make the refund to the same gift card and its balance is updated automatically.

Refund an order to a gift card with Shopify POS

To refund an order that was paid by gift card:

Refund to gift card for a different customer

If the customer returning the item is not the original customer, then you can send the gift card to a different email than the one used in the original transaction.

The original order will still be associated with the original customer, but you can view the return under Order history > Exchange. To see the information for the new giftcard, in the New Items section, tap View order #xxxx to see the gift card and the newly added customer. You can resend receipts from here if needed.

Ready to start selling with Shopify?

Try it free