Stopping Shopify Fulfillment Network Fulfillment requests
This page was printed on Apr 01, 2023. For the current version, visit https://help.shopify.com/en/manual/shipping/shopify-fulfillment-network/fulfillment-requests/stopping-fulfilment-requests.
If you want to prevent an order from being fulfilled, then you can either place an order on hold, or try to cancel a fulfillment request that's been sent to Shopify Fulfillment Network (SFN).
The method for stopping a fulfillment depends on the status of the order and the fulfillment request:
- If an order is in a
Pending
state, then place the order on hold before a fulfillment request has been sent. - If an order is in an
In progress
status, then try to cancel the fulfillment request.
To ensure that you have time to review an order before a fulfillment request is sent to SFN, consider setting up a fulfillment delay, or a hold order flow.