Stopping Shopify Fulfillment Network Fulfillment requests

If you want to prevent an order from being fulfilled, then you can either place an order on hold, or try to cancel a fulfillment request that's been sent to Shopify Fulfillment Network (SFN).

Caution

If SFN personnel have started to pick the order, then the fulfillment cancelation request fails and the fulfillment request can't be canceled.

The method for stopping a fulfillment depends on the status of the order and the fulfillment request:

• If an order is in a Pending state, then place the order on hold before a fulfillment request has been sent.
• If an order is in an In progress status, then try to cancel the fulfillment request.

To ensure that you have time to review an order before a fulfillment request is sent to SFN, consider setting up a fulfillment delay, or a hold order flow.