Setting up order processing for Shopify Fulfillment Network

Note

This guide is for merchants who started using the Shopify Fulfillment Network (SFN) before January 30, 2024. The Shopify Fulfillment Network app has been rebuilt to offer fulfillment solutions in partnership with Flexport. If you use the new SFN app, then refer to the new SFN guide.

For Shopify Fulfillment Network (SFN) to automatically process and fulfill new orders for you, you must have order processing activated in the Settings tab of your SFN app. This setting is activated by default when you set up SFN for your store.

If Order processing is deactivated, then fulfillment requests are created in a Pending state and SFN won't automatically process or fulfill requests. Deactivating order processing doesn't cancel orders that are already being processed.

Set up order processing

1. From your Shopify admin, click Settings > Apps and sales channels.

2. From the Apps and sales channels page, click Shopify Fulfillment Network.

3. Click Open app.

4. Click Settings.

5. Click Manage orders.

6. In the Order processing section, do one of the following actions:

   • If Order processing is deactivated is displayed and you want to activate it, then click Activate, and then click Activate again to confirm.
   • If Order processing is activated is displayed and you want to deactivate it, then click Deactivate, and then click Deactivate again to confirm.