Canceling returns to Shopify Fulfillment Network

You cancel returns to Shopify Fulfillment Network (SFN) from your Shopify admin. You might need to cancel a return for the following reasons:

  • the customer wants to cancel the return
  • SFN can't generate a return label for the return

The procedure that you follow to cancel the return depends on whether SFN has generated a return label.

You can access your canceled returns in your SFN app.

Cancel a return to SFN after a return label is generated

If a customer wants to cancel a return after a return label is generated, then you can cancel the return from your Shopify admin.


Cancel a return to SFN when a return label isn't generated

If SFN can’t process your return, then a return label isn't generated. In this case, an error is displayed in your Shopify admin and SFN app. To resolve the return error, you need to cancel the existing return before you can create a new return to SFN. Learn more about resolving return errors.

If you receive an email message about the return error, then you can click View return in the email message to go directly to the order details page in your Shopify admin.


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