Pre-authorized returns to Shopify Fulfillment Network
If you want to allow customers to return products to Shopify Fulfillment Network (SFN) without you first needing to create a return in your Shopify admin, then you can choose to include a pre-authorized return label with your orders. In your SFN app settings, you can choose whether to include return labels in all orders, no orders, or orders over a certain value.
After a shipping carrier scans a pre-authorized return label, the return is displayed as Pre-authorized on the Returns tab in the SFN app. Before SFN personnel review the return at the fulfillment center and determine which items are included, the return summary page lists all the items from the original order. After the inspection is complete, the summary contains the following information:
- the return number
- the items that are listed in the return
- whether the items were received
- the condition of the items
- whether the items were restocked or disposed of
You can issue a refund at any time during the return process, even if SFN personnel haven't finished processing the return. When SFN personnel finish inspecting the returned items, you receive an email message that contains a link to issue a refund for the order in your Shopify admin.
If you offer free return shipping, or if you want to change the amount refunded due to damaged items, then you can customize the amount that's refunded to the customer. Learn more about issuing refunds.