Returning unsellable or restricted items to Shopify Fulfillment Network

When returns arrive at a Shopify Fulfillment Network (SFN) fulfillment center, SFN personnel inspect the products to determine whether they are in a sellable condition. A product is considered unsellable based on the following criteria:

• The product meets the unsellable product conditions for it's product type. For example the product is stained, or is missing components.
• The product is open or in a used condition, and is a restricted product.

Unsellable product conditions

SFN personnel use different criteria to determine if a product is unsellable based on the product type and material:

• Criteria for apparel products
• Criteria for fashion accessory products
• Criteria for health and beauty products
• Criteria for electronics products
• Criteria for home goods products

Apparel products

Criteria for unsellable apparel products

Apparel type	Unsellable condition
Clothing - shirts	Missing buttons Missing or faulty zippers Ripped seams or hems Tears Stains Odor Damaged screen printing or embroidery Missing tags Missing branded packaging
Clothing - trousers	Missing buttons Missing or faulty zippers Ripped seams or hems Tears Stains Odor Missing tags Missing branded packaging
Intimates and swimwear	Packaging is no longer sealed Hygiene label or liner is missing or broken
Hats	Missing or worn snaps Missing or worn patches or embroidery Ripped seams or hems Tears Stains Odor
Shoes	Missing dunnage in shoe or shoe box Damaged shoe laces Dirty shoes Missing label Damaged shoe box Excessively worn treads Odor
Gloves	Worn Stained Incomplete set Odor
Pet apparel	Odor Tags removed Ripped seams or hems Tears Stains Residual pet fur left on product

Fashion accessory products

Criteria for unsellable fashion accessory products

Accessory type	Unsellable condition
Handbags	Missing label Missing strap Ripped seams or hems Tears Stains Worn Scratches Missing branding Missing or damaged custom packaging Missing components
Jewelry	Missing parts Missing label or tag Broken clasps Missing or damaged custom packaging Dirty or blemished metals
Piercing jewelry	Opened packaging
Watches	Missing parts Missing label or tag Scratches Missing or damaged custom packaging
Glasses	Scratches Bent or damaged Missing label or tag Missing accessories Missing or damaged custom packaging

Health and beauty products

Criteria for unsellable health and beauty products

Health and beauty product type	Unsellable condition
Cosmetics and skin care	Unsealed or opened Missing or damaged custom packaging

Electronics products

Criteria for unsellable electronics products

Electronics type	Unsellable condition
Home appliance	Damaged or compromised packaging Missing components Damage to product
Computer equipment	Damaged or compromised packaging Missing components Damage to product
Headphones	Damaged or compromised packaging Missing components Signs of use
Toys	Damaged or compromised packaging Missing components

Home goods products

Criteria for unsellable home goods products

Home goods type	Unsellable condition
Kitchenware	Damaged or compromised packaging Missing components Damage to product
Furniture	Damaged or compromised packaging Missing components Damage to product
Bedding	Damaged or compromised packaging Missing components Dirty Stains Odor
Books	Damaged pages or binding
Tools	Damaged or compromised packaging Missing components Damage to product

Restocking rules for restricted products

For health and safety reasons, some products can only be restocked at SFN fulfillment centers if they are in unopened, brand new condition. If restricted products are returned in an opened or used condition, then these products are disposed of during inspection.

Restricted products include the following categories.

Restricted products for returns to SFN

Category of restricted items	Example products
Health and beauty	Skin care, cosmetics
Intimates	Underwear, bras, lingerie, swimwear
Medical devices	Piercing jewelry, menstrual cups
Consumables	Nutritional supplements, teas