Shopify Shipping with Canada Post

If you're shipping from a location in Canada, then you can buy Shopify Shipping labels from Canada Post. You can ship packages domestically and internationally.

The shipping rates that you are charged are based on Shopify's account with Canada Post.

Considerations for shipping packages with Canada Post

Review the following considerations when using Shopify Shipping with Canada Post:

  • You can't buy labels for Canada Post envelope package types through Shopify Shipping. Only box and soft package types are supported.
  • Shopify Shipping doesn't offer Regular Parcel rates. The Expedited Parcel rates cost less and deliver faster with Shopify Shipping.

Domestic shipping with Canada Post

You can ship domestically using Expedited Parcel, Xpresspost, and Priority mail types.

Description of Canada Post domestic shipping service types
Shipping Service Delivery Timeline Description
Expedited Parcel 1-7 business days An economical way to ship packages within Canada.
Xpresspost 1-2 business days Ship documents and parcels quickly within Canada.
Priority Next business day Canada Post's fastest domestic delivery for time-sensitive documents and parcels.

USA shipping with Canada Post

Canada Post offers a range of different options for shipping to the United States, including Xpresspost USA and Expedited Parcel USA.

Description of Canada Post shipping service types to USA
Shipping Service Delivery Timeline Description
Small Packet™ USA - Air 5-8 business days An economical way to ship small and lightweight (under 2 kg) packages to the U.S.
Tracked Packet™ - USA 4-7 business days Ship small and lightweight (under 2 kg) items faster to the U.S.
Expedited Parcel™ - USA 4-7 business days Ship bigger and heavier (under 30 kg) parcels to the U.S.
Xpresspost™ - USA 2-3 business days Canada Post's fastest option for shipping orders to the U.S.

International shipping with Canada Post

Canada Post offers Xpresspost International for international shipping.

International rates with Canada Post
Shipping Service Delivery Timeline Description
Small Packet™ International - Surface or Air Air: 6-10 business days Surface: 1-3 months An economical way to ship less-urgent small and lightweight (under 2 kg) items internationally.
International Parcel™ - Surface or Air Air: 12+ business days Surface: 1-3 months An economical way to ship less-urgent large and heavy items internationally. Ship to countries that don't offer Xpresspost - International.
Tracked Packet™ - International 6-10 business days A way to ship small and lightweight (under 2 kg) items to 31 countries.
Xpresspost™ - International 4-7 business days Canada Post's fastest shipping option to 70+ countries.

Package requirements for Canada Post domestic and international shipments

The maximum values that Canada Post allows for domestic and international shipments are the following:

  • maximum weight is 66 lb (30 kg)
  • maximum girth is 118 inches (300 cm)
  • maximum any dimension is 78.7 inches (200 cm)

For more information about package requirements, refer to the following:

Included insurance coverage

You can contact Canada Post to submit a claim within 90 days of shipping your package.

Your shipment is eligible for liability coverage up to $100 CAD for shipments using the following shipping services:

  • Domestic: Priority™, Xpresspost™, Expedited Parcel™
  • International: Priority™ Worldwide, Xpresspost™ — USA, Xpresspost — International, Tracked Packet - USA, Tracked Packet International, Expedited Parcel - USA, International Parcel Surface, International Parcel Air.

Getting support for Canada Post shipments

If you need help with your Canada Post shipment, such as rerouting a package or submitting a claim, you can contact Canada Post Support.

Submitting a claim

Shipping insurance typically covers damaged, lost, or late packages.

You can submit a claim through the Canada Post webpage using your Canada Post business account. You can't submit claims directly through Shopify.

If a parcel was delivered late, then you might be eligible for a refund. Contact Canada Post to learn more.

If your claim is approved, then you receive a payment from Canada Post.

Requesting support for Canada Post shipments

If you are using Canada Post with Shopify Shipping and you need help, then see the following table.

Who to contact for help with Canada Post and Shopify Shipping based on your needs
Situation Contact
Get help before you buy a label. Shopify Support
Get assistance after buying a label, such as rerouting a package. Canada Post Support
Submit a claim. Canada Post claims
Dispute a shipping adjustment. Canada Post Support

Additional delivery services

You can set signature or proof of age required service for your shipments when buying Canada Post labels.

Signature required

You can set your shipments to require a signature upon delivery by checking Signature required when you buy a shipping label for your order.

Shipments that use Canada Post Priority™, Canada Post Xpresspost™ International, and Canada Post Xpresspost™ USA include signature confirmation for free. You can also add signature required to the following Canada Post mail types:

  • Expedited Parcel™ ($1.75 CAD)
  • Xpresspost™ ($1.75 CAD)

You can learn more about signature required at canadapost.ca.

Proof of age required

You can set your shipments to require a proof of age on delivery by checking Proof of age (18) or Proof of age (19) when you buy a shipping label for your order. If your shipment requires proof of age, then a signature is also required.

You can request that the receiver prove their age when shipping with the following Canada Post shipping services:

  • Expedited Parcel™ ($3.00 CAD)
  • Xpresspost™ within Canada ($3.00 CAD)
  • Priority™ ($3.00 CAD)

You can learn more about requesting proof of age at canadapost.ca.

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