Shopify Shipping with Chronopost

If you're shipping from a location in France, then you can buy Shopify Shipping labels from Chronopost. You can ship your products from a Chronopost drop-off location to your customer's address within France. The shipping rates that you are charged are based on Shopify's account with Chronopost.

Considerations for shipping packages with Chronopost

Review the following considerations when using Shopify Shipping with Chronopost:

  • Shopify Shipping with Chronopost ships domestically within France only, no international destinations are supported.
  • You can't schedule pickups with Chronopost to collect your shipments through Shopify Shipping.
  • To purchase Chronopost shipping labels, your store's address needs to be based in France.

Getting your products to Chronopost

You can drop off your products at a Chronopost drop-off location. Find your nearest Chronopost drop-off location.

Domestic shipping with Chronopost

Review the following table to learn more about Chronopost shipping services within France:

Chronopost shipping services
Shipping ServiceDescription
Chronopost 10Delivers packages the next business day by 10:00 AM.
Chronopost 13Delivers packages the next business day by 01:00 PM.
Chronopost 18Delivers packages the next business day by 06:00 PM.

Package requirements

The maximum values that Chronopost allows for domestic shipments are the following:

  • maximum weight is 30 kg (66.1 lb)
  • maximum length is 150 cm (59 inches)
  • maximum sum of package dimensions (length + width + height) is 300 cm (118.11 inches)

The minimum values that Chronopost allows for domestic shipments are the following:

  • 30.1 cm (11.85 inches) in length
  • 21.1 cm (8.3 inches) in width
  • 3.1 cm (1.22 inches) in height

Insurance coverage

Chronopost offers coverage for lost and damaged packages up to 250 EUR per package.

Chronopost 18 shipping service and any packages that contain cell phone items offer coverage of 23 EUR per kilogram, up to a maximum of 690 EUR.

Requesting support for Chronopost shipments

If you're using Chronopost with Shopify Shipping and you need help, then you can contact Shopify Support. You can also submit shipping claims for Chronopost shipments that are lost, damaged, or late.

Submitting a shipping claim for a lost shipment

If your Chronopost shipment is lost, then you can submit a claim within 30 days from the expected delivery date.

To initiate a shipping claim with Chronopost, send an email to Shopify Shipping Support at shipping-claims@shopify.com and include the following information in the email:

  • your .myshopify.com address
  • the order number
  • Chronopost tracking number
  • cost invoice showing the value of the contents (the date on the invoice needs to be before or equal to the date of the shipment)

Submitting a shipping claim for a damaged shipment

If your Chronopost shipment is damaged, then you can submit a claim within 24 business hours from the delivery date.

To initiate a shipping claim with Chronopost, send an email to Shopify Shipping Support at shipping-claims@shopify.com and include the following information in the email:

  • your .myshopify.com address
  • the order number
  • Chronopost tracking number
  • cost invoice showing the value of the contents (the date on the invoice needs to be before or equal to the date of the shipment)
  • photos of the outside of the package with the label on the package
  • photos of the inside of the package
  • photos of the damaged items

Submitting a shipping claim for a late shipment

If your Chronopost shipment is late, then you can submit a claim within 24 business hours from the delivery date.

To initiate a shipping claim with Chronopost, send an email to Shopify Shipping Support at shipping-claims@shopify.com and include the following information in the email:

  • your .myshopify.com address
  • the order number
  • Chronopost tracking number
  • a reason for the refund request

Packages that exceed the maximum size and weight requirements aren't eligible for a refund in the event of a late package.

Rerouting a shipment

You can request a shipment reroute only if the package isn't in transit or delivered. To reroute your shipment, you need to contact Shopify Support and provide the following information:

  • tracking number
  • the new delivery address

Your customers receive an email or a SMS about the scheduled delivery and then they can reroute or reschedule the delivery of the shipment. There are no additional charges for you or your customers for this service.

Disputing an adjustment

If you are incorrectly charged an adjustment, such as an adjustment for an incorrect shipment weight or oversized package, then you can dispute the adjustment.

When you contact Shopify Support, make sure to provide the following information:

  • tracking number
  • reason for the dispute
  • any supporting documents or images, such as one that shows the measurement of a package
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