Shopify Shipping with Chronopost
If you're shipping from a location in France, then you can buy Shopify Shipping labels from Chronopost. You can ship your products from a Chronopost drop-off location to your customer's address within France. The shipping rates that you are charged are based on Shopify's account with Chronopost.
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Considerations for shipping packages with Chronopost
Review the following considerations when using Shopify Shipping with Chronopost:
- Shopify Shipping with Chronopost ships domestically within France only, no international destinations are supported.
- You can't schedule pickups with Chronopost to collect your shipments through Shopify Shipping.
- To purchase Chronopost shipping labels, your store's address needs to be based in France.
Getting your products to Chronopost
You can drop off your products at a Chronopost drop-off location. Find your nearest Chronopost drop-off location.
Domestic shipping with Chronopost
Review the following table to learn more about Chronopost shipping services within France:
| Shipping Service | Description |
|---|---|
| Chronopost 10 | Delivers packages the next business day by 10:00 AM. |
| Chronopost 13 | Delivers packages the next business day by 01:00 PM. |
| Chronopost 18 | Delivers packages the next business day by 06:00 PM. |
Package requirements for Chronopost shipments
The maximum values that Chronopost allows for domestic shipments are the following:
- maximum weight is 30 kg (66.1 lb)
- maximum length is 150 cm (59 inches)
- maximum sum of package dimensions (length + width + height) is 300 cm (118.11 inches)
The minimum values that Chronopost allows for domestic shipments are the following:
- 30.1 cm (11.85 inches) in length
- 21.1 cm (8.3 inches) in width
- 3.1 cm (1.22 inches) in height
Submitting shipping claims for Chronopost shipments
If you're using Chronopost with Shopify Shipping and your Choronopost shipment is lost, damaged, or late, then you can submit a shipping claim with Shopify Shipping Support.
Included insurance coverage for Chronopost shipments
Chronopost offers coverage for lost and damaged packages up to 250 EUR per package.
Chronopost 18 shipping service and any packages that contain cell phone items offer coverage of 23 EUR per kilogram, up to a maximum of 690 EUR.
Submit a shipping claim for a lost Chronopost shipment
If your Chronopost shipment is lost, then you can submit a claim within 30 days from the expected delivery date.
To initiate a shipping claim with Chronopost, send an email to Shopify Shipping Support at shipping-claims@shopify.com and include the following information in the email:
- your
.myshopify.comaddress - the order number
- Chronopost tracking number
- cost invoice showing the value of the contents (the date on the invoice needs to be before or equal to the date of the shipment)
Submit a shipping claim for a damaged Chronopost shipment
If your Chronopost shipment is damaged, then you can submit a claim within 24 business hours from the delivery date.
To initiate a shipping claim with Chronopost, send an email to Shopify Shipping Support at shipping-claims@shopify.com and include the following information in the email:
- your
.myshopify.comaddress - the order number
- Chronopost tracking number
- cost invoice showing the value of the contents (the date on the invoice needs to be before or equal to the date of the shipment)
- photos of the outside of the package with the label on the package
- photos of the inside of the package
- photos of the damaged items
Submit a shipping claim for a late Chronopost shipment
If your Chronopost shipment is late, then you can submit a claim within 24 business hours from the delivery date.
To initiate a shipping claim with Chronopost, send an email to Shopify Shipping Support at shipping-claims@shopify.com and include the following information in the email:
- your
.myshopify.comaddress - the order number
- Chronopost tracking number
- a reason for the refund request
Packages that exceed the maximum size and weight requirements aren't eligible for a refund in the event of a late package.
Requesting support for Chronopost shipments
If you're using Chronopost with Shopify Shipping and you need help, then you can contact Shopify Support.
Rerouting a Chronopost shipment
You can request a shipment reroute only if the package isn't in transit or delivered. To reroute your shipment, you need to contact Shopify Support and provide the following information:
- tracking number
- the new delivery address
Your customers receive an email or a SMS about the scheduled delivery and then they can reroute or reschedule the delivery of the shipment. There are no additional charges for you or your customers for this service.
Disputing an adjustment for a Chronopost shipment
If you are incorrectly charged an adjustment, such as an adjustment for an incorrect shipment weight or oversized package, then you can dispute the adjustment.
When you contact Shopify Support, make sure to provide the following information:
- tracking number
- reason for the dispute
- any supporting documents or images, such as one that displays the measurement of a package