Shopify Shipping with DHL
Shopify Shipping labels from DHL Express are available for merchants who are shipping from locations in the United States.
International rates with DHL Express
You can ship internationally with DHL Express Worldwide.
|Shipping Service||Delivery Timeline||Description|
|DHL Express Worldwide||2-5 business days||Ship time-sensitive international orders to 220 countries.|
Included insurance coverage
DHL's liability is governed by a variety of regulations and conventions based on shipping method, shipment weight, and shipment value. Generally, DHL's liability coverage is the lesser of two values: the value of the shipment, or the weight of the product multiplied by an amount of Special Drawing Rights. This means that shipments with a high value but low weight typically don't receive much liability coverage. For example, a piece of jewelry valued at $1,000 USD might be eligible for only $50 in coverage.
To see what insurance coverage DHL provides for your shipments, refer to the liability section in DHL's Terms and Conditions. If you're in the United States and want to insure the full value of your shipment, then you can purchase shipping insurance through Shopify when buying the shipping label.
DHL Express labels and customs documents
You can reduce paper waste and speed up customs clearance by using Paperless Trade when you ship with DHL Express. If you're shipping to a supported country, then your customs documentation is automatically submitted electronically, and you need to print only the shipping label.
Destination countries and regions that support Paperless Trade are covered in DHL Express' Digital Customs Invoice FAQ. If you're shipping to a non-supported country or region, then you need to print the customs forms and attach them to your shipment.
All DHL Express international shipments, except those to Canada, have a signature required for delivery service included in the price.
Undelivered and unacceptable shipments
Shipments might be unacceptable or undelivered if they don't follow the terms and conditions outlined by DHL Express. There are several conditions that make a shipment unacceptable:
- customs declaration isn't made, or the shipment hasn't passed customs clearance
- shipment contains prohibited items
- shipping address is incorrect or not properly marked
- packaging is defective or inadequate
- receiver fails to pay duties and taxes owed on the package
- the declared product value on the customs form does not match with the transaction value, or with the transaction value of similar goods
DHL Express will contact your customer for more information if the tracking status is On hold. If they can't reach your customer, then they will contact you.
Submit a claim
If a shipment is lost or damaged, then email Shopify Shipping Support at email@example.com to track your package and file a claim.
You should submit your claim as soon as you discover that a package was lost or damaged. DHL must receive notice of a claim within 30 days after acceptance of the package. Shopify Shipping Support also needs time to process and direct your claim to DHL before the liability period expires.
Include the following information in your email:
- your .myshopify.com address
- the order number
- description of the damage
- the receiver's phone number
Some items are prohibited from being shipped using DHL Express:
- counterfeit goods
- live animals (for example, insects, pupae, or hatchlings)
- precious and semi-precious stones
- weapons and ammunition
- human remains or ashes
- items considered illegal in your intended destination (for example, ivory or narcotics)
Packages containing prohibited items aren't shipped. In this case, DHL Express contacts you and returns your item.
For more information on prohibited and banned items, consult DHL Express Terms and Conditions of Carriage.
Order free shipping supplies
You can order free shipping supplies by emailing DHL Express at
USShopifySupplies@dhl.com. This button opens a template email in your preferred email client:
Remote area surcharge
There is an added surcharge if your delivery destination is in a remote area. Check if your destination post/zip code is considered remote in DHL's Surcharges for Exceptional Activities.
If you are using DHL Express with Shopify Shipping and you need help, you can contact:
|Get help before you buy a label.||Shopify Support|
|Get assistance after buying a label, such as rerouting a package.||Shopify Support||Submit a claim.||Send an email to Shopify Shipping Support.
To learn more about submitting a claim for a DHL Express shipment, see Submit a claim.
|Dispute a shipping adjustment.||Shopify Support|