Shopify Shipping with DPD

If you're shipping from a location in the United Kingdom, then you can buy Shopify Shipping labels from DPD. You can drop off packages at a drop-off location and ship them domestically.

The shipping rates that you are charged are based on Shopify's account with DPD.

Considerations for shipping packages with DPD

Review the following considerations when using Shopify Shipping with DPD:

  • Pickups aren't available with DPD. You need to drop off your packages at a DPD parcel drop-off location.
  • DPD doesn't ship to PO Boxes or BFPO addresses.
  • To purchase DPD shipping labels, your store's address needs to be based in the United Kingdom.
  • DPD doesn't offer signature on delivery or proof of age on delivery services.
  • Shopify Shipping with DPD ships only domestically within the United Kingdom and doesn't support international destinations.
  • DPD doesn't support envelope package type.

Getting your products to DPD

You can drop off your products at a DPD drop-off location. Find your nearest DPD drop off-location.

Domestic shipping with DPD

You can ship packages using DPD only within the United Kingdom. DPD doesn't have guaranteed delivery times, but they aim to deliver shipments within 48 hours after the parcel pickup.

Package requirements for DPD domestic shipments

The maximum values that DPD allows for domestic packages are the following:

  • maximum weight is 20 kg (44.1 lb)
  • maximum girth is 240 cm (94.5 inches)
  • maximum length is 60 cm (23.6 inches)
  • maximum width is 60 cm (23.6 inches)
  • maximum height is 60 cm (23.6 inches)

To calculate your package's size, you can use DPD's Girth and Volumetric Weight Calculator.

Insurance coverage

DPD offers coverage for lost and damaged packages up to a maximum of 100 GBP.

Requesting support for DPD shipments

To get help with your shipment after it has been given to DPD, such as attempting to reroute a shipment or disputing an adjustment, you can contact Shopify Support.

Submitting a claim

If your DPD shipment is lost or damaged, then you need to submit your claim as soon as you discover that a package was lost or damaged. DPD needs to receive notice of a claim within 10 days from the date of shipping. Shopify Shipping Support also needs time to process and direct your claim to DPD before the liability period expires with the full information requested below.

To initiate a shipping claim with DPD, send an email to Shopify Shipping Support at It can take up to 28 days to resolve your shipping claim.

Include the following information in your email:

  • your address
  • the order number
  • a description of the contents
  • an invoice that shows the cost of your products (how much you paid for the product)
  • for damaged packages, a description and pictures of any damaged items and packaging (outside and inside of the packaging)
  • for lost packages that are marked as delivered, a Denial of Receipt (DOR)

Get a Denial of Receipt

If a package is marked as delivered, but your customer never received the package, then you need to get a signed Denial of Receipt (DOR) from the customer before you submit a claim to Shopify Shipping.

You can send the following DOR template in an email to your customer, and ask them to fill out missing information and then sign:

Hello [your company name],
I wish to deny receipt of the parcel with the tracking number of [insert tracking number].
I can confirm that I have checked with my neighbours and those in my household who might have signed for or received the goods, and this parcel has not been received.
I have fully checked around my property and have not located the parcel.
I will inform you immediately if the parcel arrives.
I agree to co-operate with DPD Loss and Prevention and the police in the event of any investigation into the missing items.
I confirm that this declaration is true and accurate in all respects.
I understand that making a false statement can lead to prosecution.
Signed: ______________________
Date: ____________________

Rerouting a shipment

You can't reroute or intercept your shipment, but your customers can. Your customers receive an email or a SMS about the scheduled delivery and then they can reroute or reschedule the delivery of the shipment. There are no additional charges for you or your customers for this service.

Disputing an adjustment

If you are incorrectly charged an adjustment, such as an adjustment for an incorrect shipment weight or oversized package, then you can dispute the adjustment.

When you contact Shopify Support, make sure to provide the following information:

  • tracking number
  • reason for the dispute
  • any supporting documents or images, such as showing the measurement of a package

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