Using the Shopify app for iPhone and Android

This page was printed on Mar 31, 2023. For the current version, visit https://help.shopify.com/en/manual/shopify-admin/shopify-app/using-the-shopify-app.

After installing the Shopify app, you can log in to your account and start running your store from your mobile device. If you want to know how to do a task in the Shopify app, then search for the task in the Shopify Help Center and select iPhone or Android.

For the best experience, make sure that your staff have the permissions that they need, and that your software is up to date.

Throughout the Shopify Help Center, if a task can be done from your mobile device using the Shopify app, then you can select instructions for iPhone or Android using buttons on the page:

Shopify app - page level buttons

Staff permissions on the Shopify app

Your staff can log in to the Shopify app using their own Shopify credentials. If staff has limited permissions, then they can view only the areas of the Shopify app that they have the permissions for. For example, if they don't have permission to view the Home page of the Shopify admin, then the Home button won't appear in the Shopify app.

To see the Orders screen, staff need more than just permission to view the Orders page of the Shopify admin. The permissions that staff need to view the Orders screen are:

  • Orders
  • Products
  • Customers

Staff members who don't have the above permissions in the Shopify admin won't be able to view the Orders screen when they log in to the Shopify app.

Make sure that your mobile software is up to date

It's important to make sure that your iPhone is running the latest versions of iOS and the Shopify app. Software updates enhance your experience and help you avoid problems caused by out-of-date software.

To check for available software updates:

  1. From your iPhone's home screen, tap App Store.

  2. Tap Updates.

  3. If there is an iOS or Shopify app update that needs to be installed, then tap Update next to each one, or tap Update all to install all software updates at the same time.

Enable automatic updates on your mobile device

To make it easier to keep your software up to date, you can enable automatic updates from your iPhone's main settings. After you enable the option, software updates are downloaded and installed automatically.

You can also set whether your iPhone uses cellular data to automatically update software. If this option is disabled, then your iPhone updates apps only when your iPhone is connected to a wi-fi network.

To enable or disable automatic updates on your iPhone:

  1. From your iPhone's home screen, tap Settings.

  2. Tap iTunes & App Store.

  3. Under AUTOMATIC DOWNLOADS, enable or disable automatic updates by tapping the Updates toggle button.

  4. Tap the Use Cellular Data toggle button to enable or disable the option.

If you enable the automatic updates option, then all your apps update automatically. If you want to control which apps are updated, or when apps are updated, then you should disable the option and update apps manually.

It's important to make sure that your Android device is running the latest versions of the Android operating system and the Shopify app. Software updates enhance your experience and help you avoid problems caused by out-of-date software.

Android devices automatically install updates by default, but it's possible for you to switch the option off. If you find that you're not running the latest version of the Shopify app, then check whether automatic updates are enabled:

  1. From your Android device's home screen, tap Play Store.

  2. From the Google Play Store, tap the ☰ button to open the menu.

  3. Tap Settings.

  4. From the Play Store Settings screen, tap Auto-update apps. There are three options:

    App updating options
    Do not auto-update apps Automatic updates are not enabled. You have to manually check for updates and install them.
    Auto-update apps at any time. Data charges may apply. Automatic updates are enabled. Your Android device automatically installs app updates using cellular data or a wi-fi network.
    Auto-update apps over Wi-Fi only. Automatic updates are enabled. Your Android device automatically installs app updates only when it is connected to a wi-fi network.

  5. Tap the option that you want, or tap CANCEL to return to the Settings screen. If you enable the automatic updates option, then all your apps update automatically. If you want to control which apps are updated, or when apps are updated, then you should disable the option and update apps manually.

Change the Shopify app language

The Shopify mobile app uses your device's preferred language. The following languages are supported by the Shopify app:

  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese (Brazil)
  • Spanish

You can change the preferred language in your device's settings.

Steps:

  1. Close the Shopify app.

  2. In your iPad, tap Settings > General > Language & Region.

  3. Tap iPad Language, and then select your preferred language from the list and tap Done.

  4. Tap Change to (Selected language).

  1. Close the Shopify app.

  2. In your iPhone, tap Settings > General > Language & Region.

  3. Tap iPhone Language, and then select your preferred language from the list and tap Done.

  4. Tap Change to (Selected language).

  1. Close the Shopify app.

  2. In your Android device, tap Settings > System > Languages & input > Languages.

  3. Tap and hold your preferred language, and then drag and drop it into the 1 position. If your preferred language is not on the list, then tap Add a language and select a language.

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