Hold fulfillment order

The Hold fulfillment order action changes the status of the order that triggers the workflow to On hold. Orders with the On hold status are not fulfilled until the status is removed.

Fields

The Hold fulfillment order action contains the following fields.

Fields used in the Hold fulfillment order action.
Field Description
Reason The reason to hold the fulfillment.
Reason notes Additional notes on the reason that the fulfillment is put on hold.
Notify merchant When selected, sends the merchant a notification that a fulfillment has been placed on hold.

Triggers

The Hold fulfillment order action has hidden fields added to it by the trigger. These fields, Order ID and Fulfillment Order ID, identify the order to send a hold fulfillment for. The order ID and fulfillment order ID are set by default and can't be changed.

The Hold fulfillment order action can be used in workflows that start with the following triggers:

Example

Example of a workflow that sends a hold fulfillment order request is sent when the order's risk is high

In this example workflow, a hold fulfillment order request is sent when the order's risk is high.

API details

To learn more, review the fulfillmentOrderHold mutation.

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