Two-step authentication recovery codes

When you set up a two-step authentication method, you have the opportunity to save 10 recovery codes and store them in a safe place. Recovery codes let you access your Shopify admin if any other authentication method isn't available. For example, if you don't have access to your mobile device, then you can use one of your recovery codes to log in to your account if it has two-step authentication activated.

Store your recovery codes in a safe, confidential location that you can access from anywhere. You can print, copy, or download the recovery codes. In addition, you can store your recovery codes in a password manager or a cloud storage location that you can access easily, such as:

Retrieve and save your recovery codes

If you didn't save your recovery codes when you set up your authentication method, then you can retrieve them at any time. You must be logged in to your Shopify account to retrieve your recovery codes.


  1. From your Shopify admin, click your store name in the top-right.
  2. Click Manage account > Security.

  3. In the Two-step authentication section, under Save your recovery codes, click View codes.

  4. Optional: If you've used all 10 of your recovery codes previously, then click Generate new codes.

  5. To display your recovery codes on-screen, click Recovery codes ⌄.

  6. To save a copy of your codes, do any of the following:

    • To print a PDF or hard copy of the recovery codes, click Print codes.
    • To copy and paste the recovery codes into an electronic document, click Copy codes.
    • To download the recovery codes to a .txt file on your device, click Download codes.
  7. Store your recovery codes in a safe, confidential location.

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