Billing FAQ

Find answers to some commons questions about Shopify bills.

Which payment methods are accepted for my Shopify bill?

You can pay for your Shopify bills (one-time or recurring) by using PayPal or a valid credit card from Mastercard, Visa, or American Express. Your credit card needs to allow for recurring payments. At this time, you can't use debit cards to pay for Shopify. When paying for your bills using PayPal, you can use PayPal balance, bank accounts, debit cards, or credit cards associated with your PayPal account.

Most of the fees charged by Shopify are recurring payments. Recurring payments occur on a regular cycle. These billing cycles vary and are not all in sync unless, for example, you start on a plan with 30-day billing and install all of your apps on the same day.

For more information, see Update your billing information.

Why was my payment method rejected?

Your payment method might be rejected if you aren't using a valid credit card from Mastercard, Visa, or American Express to pay your Shopify bills. Your credit card needs to allow for recurring payments. At this time, you can't use debit cards to pay for Shopify.

What should I do if my payment method is rejected?

If your payment method is rejected and you are using a valid credit card from Mastercard, Visa, or American Express, then please contact your bank for assistance.

What should I do if my bill payment fails?

If your bill payment fails, then you can try it again by going to the Billing settings page and clicking Pay bill. If you need to update your payment method, then you can do so from the Billing settings page. If you continue to have issues processing the payment, then contact your bank for assistance.

What's the currency of my Shopify bill?

For accounting reasons, you are billed in US dollars even if your store is located outside of the United States. If you run a store in Canada, then you need to pay Canadian taxes even though your bill is in US dollars.

How am I billed if I pick a Shopify plan during my trial period?

If you pick a plan during your free trial, then you'll receive your first bill on the day that your free trial finishes. If your free trial already expired, then you'll receive your first bill on the day that you pick a Shopify plan. The payment is taken automatically, so there isn't anything else that you need to do after picking a plan. Shopify bill charges show up on your credit card statement as: Shopify * <bill number>.

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