Billing FAQ

Find answers to some commons questions about Shopify bills.

Which payment methods are accepted for my Shopify bill?

You can pay for your Shopify bills (one-time or recurring) by using the following payment methods:

  • a valid credit card from Mastercard, Visa, or American Express
  • a debit card that is co‑branded with Mastercard, Visa, or American Express
  • PayPal in some regions

If you're in the United States and you're on the Shopify Plus plan, then you can use a verified bank

Most of the fees charged by Shopify are recurring payments. Recurring payments occur on a regular cycle. These billing cycles vary and are not all in sync unless, for example, you start on a plan with 30-day billing and install all of your apps on the same day.

For more information, see Payment methods for your Shopify bills.

Why was my payment method rejected?

Check the following possibilities:

  • Your payment method might be rejected if you aren't using a valid credit card from Mastercard, Visa, or American Express to pay your Shopify bills.

  • If you use a debit card, then it must be co‑branded with Mastercard, Visa, or American Express. You can't use debit cards that are not co‑branded.

  • Your credit card needs to allow for recurring payments in USD.

  • Your credit card needs to have international capabilities.

Learn more about payment methods.

What should I do if my payment method is rejected?

If your payment method is rejected and you are using a valid credit card from Mastercard, Visa, or American Express, then please contact your bank for assistance.

What should I do if my bill payment fails?

If your bill payment fails, then you can try it again by going to the Billing settings page and clicking Pay bill. If you need to update your payment method, then you can do so from the Billing settings page. If you continue to have issues processing the payment, then contact your bank for assistance.

How am I billed if I pick a Shopify subscription plan during my trial period?

If you pick a plan during your free trial, then you'll receive your first bill on the day that your free trial finishes. If your free trial already expired, then you'll receive your first bill on the day that you pick a Shopify subscription plan. The payment is taken automatically, so there isn't anything else that you need to do after picking a plan. Shopify bill charges show up on your credit card statement as: Shopify * <bill number>.

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