FAQ

Find answers to some commons questions about Shopify bills.

Which payment methods are accepted for my Shopify bill?

Shopify suggests using a valid credit card from Mastercard, Visa, or American Express to pay your Shopify expenses. Your credit card needs to allow for recurring payments.

Most of the fees charged by Shopify are recurring payments. Recurring payments occur on a regular cycle. These billing cycles vary and are not all in sync unless, for example, you start on a plan with 30-day billing and install all of your apps on the same day.

If you are based in the United States, are on a Shopify Plus plan, and have a USD bank account that accepts Automated Clearing House (ACH) debits, then you can verify your account to serve as your active payment method. At this time, you can't use debit cards to pay for Shopify.

Why was my payment method rejected?

Your payment method might be rejected if you aren't using a valid credit card from Mastercard, Visa, or American Express to pay your Shopify expenses. Your credit card needs to allow for recurring payments. At this time, you can't use debit cards to pay for Shopify.

What should I do if my payment method is rejected?

If your payment method is rejected and you are using a valid credit card from Mastercard, Visa, or American Express, then please contact your bank for assistance.

What's the currency of my Shopify bill?

For accounting reasons, you are billed in US dollars even if your store is located outside of the United States. If you run a store in Canada, then you need to pay Canadian taxes even though your bill is in US dollars.

How am I billed if I pick a Shopify plan during my trial period?

If you pick a plan during your free trial, then you'll receive your first bill on the day that your free trial finishes. If your free trial already expired, then you'll receive your first bill on the day that you pick a Shopify plan. The payment is taken automatically, so there isn't anything else that you need to do after picking a plan. Shopify bill charges show up on your credit card statement as: Shopify * <bill number>.

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