Required staff permissions for Shopify Inbox

Store owners and staff who have all the available permissions can use all the Shopify Inbox features. Only staff who have all the available permissions can manage chat availability. Retail staff don't have access to Shopify Inbox.

To use team conversations, you need to add staff who have access to Shopify Inbox as staff members in your store. The staff members need the following permissions to access all the Shopify Inbox features.

table description
Required permission Description
Products Enables your staff to share products.
Customers Enables your staff to perform the following tasks:
  • manage chat availability
  • respond to custers and manage saved replies
  • share products
  • share discount codes or view discount codes that were created by other staff
  • create a draft order or view draft orders that were created by other staff
Discounts Enables your staff to share discount codes or access discount codes that were shared by other staff.
App and channel access

Enables your staff to manage chat apps that are connected to Shopify Inbox.

You only need to give this permission to the staff members who you want to manage apps and sales channels. Staff members who do not have this permission can still use the apps and sales channels. For more information, refer to the description of staff permissions.

Ready to start selling with Shopify?

Try it free