Facebook Store

Caution

This app is no longer supported. It will be removed from your store, and it will no longer be listed in the App Store as of June 7th, 2016. You will automatically be upgraded to the Facebook sales channel. If you're already using the Facebook Store app, and want to begin using the Facebook sales channel right away, you can upgrade to the Facebook sales channel any time.

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Facebook Store is an official Shopify app that allows you to publish your products and collections to your Facebook Page. This is great for generating traffic and sales from Facebook, as well as increasing engagement with your Facebook fan-base.

Upgrade from the Facebook Shop app to the Facebook sales channel

The Facebook Store app is no longer supported. The best way to display your products on Facebook is to add a Shop tab to your business's Facebook page using the Facebook sales channel in Shopify.

If you're already using the Facebook Store app, you need to upgrade to the Facebook sales channel:

  1. From your Shopify admin, click Facebook Store.
  2. In the Upgrade to the new Facebook channel, click Upgrade now:
    Upgrade now
  3. Follow the steps in the Facebook channel set-up guide to connect Shopify with your Facebook account.
  4. After you've set up the Facebook channel, you need to delete the Facebook Store app from both your Shopify admin and your business's Facebook page. From your Shopify admin, click Facebook Store, and then click Delete your Facebook Store:
    Delete facebook store
    This removes the app from your Shopify admin.
  5. Remove the Facebook Store app from your Facebook page.

After you remove the Facebook Store app, you can manage your Facebook sales from the Overview page of the Facebook sales channel.

Before you begin

Caution

This app is no longer supported. The best way to display your products on Facebook is to add a Shop tab to your business's Facebook page using the Facebook sales channel in Shopify. If you're already using the Facebook Store app, make sure that you upgrade to the Facebook sales channel.

To create a Facebook Store with Shopify you'll need to make sure that:

  • You have a business page created in Facebook.
  • Your personal Facebook account has Editor or Admin access to your business' Facebook page. Learn more.

To create a Facebook page:

  1. Visit the Facebook Page Creation section.

    Page
  2. Choose a Page category.

  3. Choose a subcategory and enter the required information.

  4. Click Get Started to accept the Facebook Pages Terms and continue.

  5. (Optional) Complete the page set up by offering more information to Facebook:

    Setup x1

Add a Facebook Store

Caution

This app is no longer supported. The best way to display your products on Facebook is to add a Shop tab to your business's Facebook page using the Facebook sales channel in Shopify. If you're already using the Facebook Store app, make sure that you upgrade to the Facebook sales channel.

Once your Facebook Page registration is complete, you can easily create a Facebook Store using the Shopify Facebook Store app.

  1. Visit the Facebook Store app page located in your Shopify Admin

  2. Click Connect with Facebook and authorize your personal Facebook Account

    Add y1
  3. If you're not logged into Facebook, you'll be prompted to do so

  4. Click Add a Facebook Store

    Add
  5. Select the appropriate Facebook Page

  6. Click Ok

You will now be presented with a store configuration page for your Facebook Store

Screenshot

Deleting your Facebook Store

Removing your Facebook Store from your Facebook Page is simple. Clicking Delete your Facebook Store in the Shopify Facebook Store app view will effectively remove the products and collections from Facebook.

Delete

To completely remove the Facebook Store from your Facebook account (can be re-installed if needed), proceed with the following steps:

  1. Log in to Facebook.
  2. Locate the Settings icon.

    Remove x1
  3. Click See More Settings

  4. From the left menu, select Apps.

    Remove x2
  5. Locate Shopify in the list view presented:

    Remove
  6. Remove permissions and store by clicking the X button on the right-hand side.

Change the Facebook account the app uses

Caution

This app is no longer supported. The best way to display your products on Facebook is to add a Shop tab to your business's Facebook page using the Facebook sales channel in Shopify. If you're already using the Facebook Store app, make sure that you upgrade to the Facebook sales channel.

You may only have one Facebook Store per Shopify account. You may change the Facebook Store owner by temporarily deleting your Facebook Store first.

Upon deletion, you can proceed with the following instructions to migrate the owner rights to another Facebook account:

  1. Visit the Facebook Store app from your Shopify Admin Apps section.

  2. Click Connect with Facebook (if prompted)

  3. Click Log in with a different account.

Change user

You can then proceed with the Add a Facebook Store to create a Facebook Store with the new Facebook account.

Tip

In order to view products on your Facebook Store, you must first select a plan and remove your storefront password. Facebook will not be able to pull in your product listings without doing so.

FAQ

Caution

This app is no longer supported. The best way to display your products on Facebook is to add a Shop tab to your business's Facebook page using the Facebook sales channel in Shopify. If you're already using the Facebook Store app, make sure that you upgrade to the Facebook sales channel.

Can customers use my store while using Facebook's mobile app?

At this time Facebook's mobile app does not support the additional tabs that make up your Facebook page. Since Shopify's Facebook integration uses these tabs, customers will not be able to shop on your Facebook store at this time.

How do I change page permissions in Facebook?

  1. Sign into Facebook and click the downward-pointing triangle

    Permissions1
  2. Click the name of the page you want to access

    Permissions2
  3. Click the Settings tab up top

    Permissions3
  4. Under the header Page Info, click Page Roles

    Permissions4
  5. Click the Admin button and select the appropriate permission level

    Permissions5

Note

A user must have Editor or Admin permissions to create a Facebook Store on a page.

How do I move "Shop" into the favourites bar?

  1. Sign into Facebook and click the downward-pointing triangle

    Permissions1
  2. Click the name of the page you want to access

    Permissions2
  3. Click the More button, then click Manage Tabs

    Permissions6
  4. Click + drag Shop up higher in the list of tabs.

    Permissions7
  5. Click Save.

By default on your "Thank-you Page", the final page of the checkout, there's no link back to your store.

Permissions10

It's quite easy to add a link in Shopify if you want. Here's how:

  1. Go to the Settings > Checkout page of the Shopify Admin

  2. Scroll down to the Order processing header

  3. Find the subheader Additional contents & scripts

  4. Add a link into the text field here, for example:

    Permissions9
  5. It will now appear on the Thank-you page of your checkout.

    Permissions8

Can I rearrange my collections?

At the moment, no.

Can Shopify help with the design of my checkout?

Design support is currently only available to merchants on the Basic Shopify plan or higher.

Can I connect multiple Facebook pages to one Shopify account?

Nope, the deal is that each Facebook page must have its own Shopify account.

Can I put multiple Facebook Stores on my business' Facebook page?

Nope, the deal is that each Facebook page must have its own Shopify account.

Want to discuss this page?

Visit the Shopify Community

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