Google Shopping app FAQ
Find answers to common questions about Shopify's Google Shopping app.
Go to the app store to install Google Shopping
Does Shopify's Google Shopping app support multiple languages?
No. Product names and options, including variants, must be in English.
Why can't I export a data feed and manually upload it?
The Google Shopping app uses Google's Content API for Shopping to send product information to Google Merchant Center.
The API is more accurate and secure when automatically updating your product's frequently changing fields such as inventory, description, and price. Google recommends using the API rather than manually uploading product feeds to make sure that the information remains accurate and consistent.
How are prices being calculated for my products on Google Shopping?
Google Merchant Center requires products synced to certain countries to have taxes included in their prices. If Google requires that taxes be included in your price, the Google Shopping app will automatically add taxes to your synced price regardless of your tax settings inside Shopify.
Why aren't my product variants listed?
Google Merchant Center requires certain criteria for each of your product variants to list on Google Shopping.
Your product variants might not list on Google Shopping if:
- The product has one or more variants that have different Prices.
- The product has one or more variants that have different Colors, Patterns, or Materials.
- Variants do not have unique images.
Google Shopping requires that product variants have unique landing pages and unique images. Shopify's Google Shopping app will try to publish each product variant that has a unique image, so make sure that each of your product variants' images conform to Google Shopping's requirements. If you try to publish images that don't conform to Google Shopping's requirements, then you risk suspension from your Google account.
Google support provides additional information listing the requirements for Google Shopping landing pages.