Payment authorization

When a customer makes a payment using a credit card, the payment information needs to be captured and sent to their bank for processing. If you are using Shopify Payments or another payment gateway, then you'll need to decide how to capture payment from your customers. You can configure your settings to automatically capture payment at the time of the sale, or manually capture payment later. If you set up manual capture, you will have to capture payments from the Orders page in your admin.

What is a credit card authorization period?

All credit card payment gateways have an authorization period to allow a charge to be made to a customer's credit card. The authorization process first checks that the credit card is valid, and then that the card has enough funds on it for the transaction.

The authorization period will end after a certain amount of time. The length of the authorization period depends on your payment gateway. If you do not capture payment within the authorization period, then you will not be able to collect money for your order.

Shopify Payments provides an authorization period of 7 days.

Set up automatic capture of credit card payments

Most merchants set their stores to capture credit card payments automatically. This allows the store to automatically charge customers' cards before the autorization period ends, which saves time when processing orders.

To set your store to automatically capture payment for orders:

  1. From your Shopify admin, click Settings, then click Payments (or press G S P).

  2. In the Payment authorization section, click Automatically capture payment for orders:

    Payment auth automatic
  3. Click Save.

Note

If you allow customers to purchase a product that is not available, then you need to refund the order.

Set up manual capture of credit card payments

To set your store to manually capture payment for orders:

  1. From your Shopify admin, click Settings, then click Payments (or press G S P).

  2. In the Payment authorization section, click Manually capture payment for orders:

    Payment auth manual

  3. Click Save.

Note

If you don't capture payment for an order before the authorization period ends, then you will not receive any money from that order.

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