Getting paid with Shopify Payments

Shopify Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a merchant account with a third-party payment provider, and then entering your account credentials in Shopify. Because Shopify Payments is fully integrated with your store, you can view your payouts directly in the Shopify admin.

If you are using a third-party provider, then you won't see your payout information in the Shopify admin. Third-party payment providers have their own ways of displaying your payouts. Check with the service you are using to find out how they display this information. For an overview of how payments work with Shopify, see Getting Paid.

Pay periods

Your pay period refers to the amount of time between the day a customer places an order on your store, and the day the funds from that order are sent to your bank account.

The length of your pay period depends on the country your store is based in.

United States

There is a delay of 2 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Friday, Saturday, and Sunday are grouped and sent together as one payment.

Canada

There is a delay of 3 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Friday, Saturday, and Sunday are grouped and sent together as one payment.

Australia

There is a delay of 3 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Saturday, Sunday, and Monday are grouped and sent together as one payment.

New Zealand

There is a delay of 3 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Saturday, Sunday, and Monday are grouped and sent together as one payment.

United Kingdom and Ireland

There is a delay of 4 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Saturday, Sunday, and Monday are grouped and sent together as one payment.

Hong Kong

There is a delay of 4 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Saturday, Sunday, and Monday are grouped and sent together as one payment.

Singapore

There is a delay of 4 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Saturday, Sunday, and Monday are grouped and sent together as one payment.

View your payouts

To view your payouts, complete the following steps:

  1. In the Shopify Payments section, click the View payouts button.

    The View payouts button for Shopify Payments

You can view all your payout information on the Payouts page. The page shows your previous and next payout. If you have scheduled your payouts, then you will also see the estimated date that you will get paid. You can see the available balance for your next payout and any funds held in reserve.

The All payouts section has a list of all your payouts. Payouts marked as Pending are for sales that you've made, but that haven't been sent to your bank account yet. Payouts marked as Paid have already been sent to your bank account.

From this page, you can also view the details of any specific payout.

View a specific payout

There are two ways to see the details of a specific payout:

  • In the payout schedule, click the amount of the payout.
  • In the All payouts section, click the date of the payout.

After you click either link, you'll see the page for the payout you chose. The Overview section shows the total amount of the payout, as well as a breakdown of the charges, refunds, adjustments, and reserves. The Transactions section shows the details of each transaction included in the payout.

Schedule your payouts

By default, you will get paid every day as soon as your funds are available to be paid out. If you want to get paid at regular intervals, then you can set up a weekly or monthly payout schedule. When you select a recurring date for when you want to get paid, the payout is scheduled for that day but your bank might take additional time to process the transfer.

To schedule your payouts, complete the following steps:

  1. In the Shopify Payments section, click Edit.
  2. In the Payout schedule section, click Edit.
  3. Choose a payout schedule.
  4. Click Save.

Failed payouts

Sometimes a payout will fail. Usually this is because there is an issue with the bank account that you have on file. When a payout fails, you get an email. You also get a notification on the home page in the Shopify admin. Until the issue with your bank account is resolved, there will be a hold placed on all your pending payouts.

On the payout page, there is an error message that explains why the payout failed, and what you can do to resolve the issue. If the payout failed due to a problem with your bank account details, then you'll see a link that you can click to update them.

If you are unsure why the payout failed, then contact your bank to investigate the issue.

In most cases, after the issue is resolved, you can click Retry payout on the payout page. If you retry the payout before the issue is resolved, then the payout will fail again. Some errors won't show Retry payout. For example, if your bank account is closed, then a messages will suggest that you add a new bank account to resolve the issue. When the issue is resolved, your payout is retried automatically.

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