Working with apps

Apps cover a wide range of functions and features, but you can do some basic actions with each of them.

If you need help with an app that you've installed in your Shopify admin, then see Getting support for apps.

Install an app

There are three ways to install an app on your Shopify store:

• Install through the Shopify App Store
• Install with a third-party install link
• Install a custom app with a unique install link

Install through the Shopify App Store

Steps:

1. Log in to the Shopify App Store.
2. Find an app that you want to install, and then click it.
3. On the app listing page, click Add app.
4. In your Shopify admin, to authorize the use of the app, click Install app.

After the app is installed, you can view and use it from the Apps page in your Shopify admin.

Tip

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Install with a third-party install link

Note

Third-party install links work only for apps created before December 5, 2019. If you click a third-party install link for an app made after that date, then you get an error message in your Shopify admin and can't install the app.

Steps:

1. Get the app install link from the developer's site, and then click the link.
2. In your Shopify admin, to authorize the use of the app, click Install app.

When installing with a third-party install link, you receive a warning that the app isn’t from the Shopify App Store. This doesn’t necessarily mean that the app isn't safe to use. However, the app has not been through the verification and approval process that’s required for apps that are listed in the Shopify App Store.

Install a custom app

If you hire a developer to build a custom app for your Shopify store, then they provide you with an installation link. Custom app installation links are specific to your store, and can't be used to install the app on another store.

Steps:

1. Get the app install link from the developer, and then click the link.
2. In your Shopify admin, to authorize the use of the app, click Install app.

For security reasons, custom install links expire after seven days. If your link expires, then the app developer needs to provide a new one.

If a developer has a collaborator account on your store, then they can install custom apps for you if you give them the Apps and channels permission. If your store is on Shopify Plus, then the collaborator account needs Access to all apps and channels to install custom apps.

Open an app in Shopify

You can see all the apps that you have installed from the Apps page in Shopify:

Desktop

Steps:

1. From your Shopify admin, go to Apps.

2. Click the name of the app that you want to open.

iPhone

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the app that you want to open.

Android

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the app that you want to open.

View an app's about page

The app's about page lets you view information about the app and perform actions related to the app, such as viewing the app's listing on the Shopify App Store, writing a review for the app, and checking for any app compatibility issues.

Steps:

Desktop

1. From your Shopify admin, go to Apps.

2. Click About beside the name of the app.

iPhone

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the ... button beside the name of the app.
3. Tap About this app.

Android

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the ⋮ button beside the name of the app.
3. Tap About.

Edit an app's preferences

You can edit an app's preferences from the app's about page.

Steps:

1. From your Shopify admin, go to Apps.

2. Click About beside the name of the app.

3. Click Edit preferences.

View an app's invoice

You can check an app's invoice to see more information about the billing and usage charges associated with the app.

Steps:

Desktop

1. From your Shopify admin, go to Apps.

2. Click About beside the name of the app.

3. In the Billing and usage charges section, click View current invoice.

To learn more about how you're billed for apps, and how to request an app refund or a credit, refer to App charges.

iPhone

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the ... button beside the name of the app.
3. Tap About this app.
4. In the Billing section, tap View current invoice.

Android

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the ⋮ button beside the name of the app.
3. Tap About.
4. In the Billing section, tap View current invoice.

Change the app's proxy URL

Some apps use a proxy URL to get and show dynamic content on a page of your online store, such as product galleries, wishlist apps, or custom forms. The default proxy URL is set by the app developer, but you can change it in the Shopify admin.

Steps:

1. From your Shopify admin, go to Apps.

2. Click About beside the name of the app.

3. In the App proxy section, click Customize URL.

4. Enter the new proxy URL.

5. Click Save.

Note

When you change the proxy URL in the Shopify admin, you need to make sure that the app is also using the new proxy URL. Check the app's documentation or get support from the app developer to learn how to change the proxy URL in the app.

View an app's permissions and privacy policy

You can view an app's permissions and privacy policy from the app's about page.

Steps:

Desktop

1. From your Shopify admin, go to Apps.

2. Click About beside the name of the app.

3. To view the app's permissions, see the App permissions section.

4. To read the app's data privacy policy, go to the Data privacy section and click View this app's privacy policy.

iPhone

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the ... button beside the name of the app.
3. Tap About this app.
4. Tap View app permissions and data policy.

Android

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the ⋮ button beside the name of the app.
3. Tap About.
4. Tap View app permissions and data policy.

Uninstall an app

You can uninstall an app from your store from the Apps page in Shopify.

Note

Some apps modify the theme of your online store. You should check to see if the app requires additional uninstallation steps before you remove the app from your store.

Steps:

Desktop

1. From your Shopify admin, go to Apps.

2. In the row of the app that you want to uninstall, click Delete.

3. In the message that appears, click Delete.

iPhone

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the ... button beside the name of the app.
3. Tap Delete.
4. If you're sure that you want to remove the app, then tap Delete to confirm.

Android

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the ⋮ button beside the name of the app.
3. Tap Delete app.
4. If you're sure that you want to remove the app, then tap Delete to confirm.
5. Enter feedback and tap Submit, or tap Skip.

Check app notifications

The App status page gives you notifications about the status of your installed apps and sales channels, such as whether an app is compatible with your store.

Steps:

1. From your Shopify admin, go to Apps.

2. In the App status notifications bar, click Review. You'll only see the App status notification bar if you have apps that need to be reviewed.

The App status page shows a list of any apps installed on your store that need to be reviewed, such as unsupported apps.