Managing apps

Apps cover a wide range of functions and features, but you can do some basic actions with each of them.

If you need help with an app that you've installed in your Shopify admin, then see Getting support for apps.

Open an app in Shopify

You can see all the apps that you have installed from the Apps page in Shopify:

Desktop

Steps:

1. From your Shopify admin, click Settings > Apps and sales channels.

2. Click the name of the app that you want to open.

3. At the top of the page, click Open app or Open sales channel.

Additionally, you can search for apps and sales channels, or pin your favorite apps and channels for easy access.

View an app's about page

The app's about page lets you view information about the app and perform actions related to the app, such as viewing the app's listing on the Shopify App Store, writing a review for the app, and checking for any app compatibility issues.

Steps:

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1. From your Shopify admin, click Settings > Apps and sales channels.

2. Click the app that you want to view.

Edit an app's preferences

You can edit an app's preferences from the app's about page.

Steps:

1. From your Shopify admin, click Settings > Apps and sales channels.

2. Click the app that you want to view.

3. Click Edit preferences.

View an app's invoice

You can check an app's invoice to see more information about the billing and usage charges associated with the app.

Steps:

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1. From your Shopify admin, click Settings > Apps and sales channels.

2. Click the app that you want to view.

3. In the Billing and usage charges section, click View current invoice.

To learn more about how you're billed for apps, and how to request an app refund or a credit, refer to App charges.

Upgrade or downgrade an app subscription

Some apps that are billed on a recurring cycle have multiple subscription plans available, so you can customize your app experience based on your needs.

An app's pricing information for its subscription plans is available on the Shopify App Store, the app's external website, or both.

All app plan upgrades and downgrades are made within the app itself. Navigating to the specific plan selection page differs depending on the app, but you can find the page within the app by searching for pages with titles like "Billing", "Subscriptions", "Plans", "Pricing", or "Settings".

If you are unable to upgrade or downgrade your app's subscription plan on your own, then use the Get support button to reach out to the app developer for assistance.

Note

If you change your app subscription plan in the middle of a billing cycle, then a prorated charge (for upgrades) or application credit (for downgrades) can apply. Learn more about App prorating, upgrades, and downgrades.

Steps:

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1. From your Shopify admin, click Settings > Apps and sales channels.

2. Click the name of the app that you want to upgrade or downgrade.

3. At the top of the page, click Open app or Open sales channel.

4. Navigate to the app's plan selection page.

5. Select and confirm the new app plan you want to change to.

6. When prompted, agree to the new recurring app charge.

Change the app's proxy URL

Some apps use a proxy URL to get and show dynamic content on a page of your online store, such as product galleries, wishlist apps, or custom forms. The default proxy URL is set by the app developer, but you can change it in the Shopify admin.

Steps:

1. From your Shopify admin, click Settings > Apps and sales channels.

2. Click the app that you want to view.

3. In the App proxy section, click Customize URL.

4. Enter the new proxy URL.

5. Click Save.

Note

When you change the proxy URL in the Shopify admin, you need to make sure that the app is also using the new proxy URL. Check the app's documentation or get support from the app developer to learn how to change the proxy URL in the app.

View an app's permissions and privacy policy

You can view an app's permissions and privacy policy from the app's about page.

Steps:

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1. From your Shopify admin, click Settings > Apps and sales channels.

2. Click the app that you want to view.

3. To view the app's permissions, see the App permissions section.

4. To read the app's data privacy policy, go to the Data privacy section and click View this app's privacy policy.

Check app notifications

The App status page gives you notifications about the status of your installed apps and sales channels, such as whether an app is compatible with your store.

Steps:

1. From your Shopify admin, click Settings > Apps and sales channels.

2. In the App status notifications bar, click Review. You'll only see the App status notification bar if you have apps that need to be reviewed.

The App status page shows a list of any apps installed on your store that need to be reviewed, such as unsupported apps.