Working with apps

This page was printed on Jan 27, 2020. For the current version, visit https://help.shopify.com/en/manual/apps/working-with-apps.

Apps cover a wide range of functions and features, but you can do some basic actions with each of them.

If you need help with an app that you've installed in your Shopify admin, then see Getting support for apps.

Install an app

There are three ways to install an app on your Shopify store:

Install through the Shopify App Store

When you find an app in the Shopify App Store that you want to use on your store, click Add app on the app’s listing page:

The Add app button on the app's listing page

After you click Add app, you need to authorize the app in your Shopify admin.

If you’re installing an app from a third-party developer’s website, then click the app install link. To complete the installation, you need to authorize the app in your Shopify admin.

When installing with a third-party install link, you receive a warning that the app isn’t from the Shopify App Store. This doesn’t necessarily mean that the app isn't safe to use. However, the app has not been through the verification and approval process that’s required for apps that are listed in the Shopify App Store.

Install a custom app

If you hire a developer to build a custom app for your Shopify store, then they provide you with an installation link. Custom app installation links are specific to your store, and can't be used to install the app on another store.

Click your install link to authorize the app in your Shopify admin.

For security reasons, custom install links expire after seven days. If your link expires, then the app developer will need to provide a new one.

If you have given a developer a collaborator account for your store, then they can install a custom app on your behalf, but only if you have granted them full permissions.

Open an app in Shopify

You can see all the apps that you have installed from the Apps page in Shopify:

Steps:

  1. From your Shopify admin, go to Apps.

  2. Click the name of the app that you want to open.

  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the app that you want to open.
  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the app that you want to open.

View an app's about page

The app's about page lets you view information about the app and perform actions related to the app, such as viewing the app's listing on the Shopify App Store, writing a review for the app, and checking for any app compatibility issues.

Steps:

  1. From your Shopify admin, go to Apps.

  2. Click About beside the name of the app.

  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ... button beside the name of the app.
  3. Tap About this app.
  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ⋮ button beside the name of the app.
  3. Tap About.

Edit an app's preferences

You can edit an app's preferences from the app's about page.

Steps:

  1. From your Shopify admin, go to Apps.

  2. Click About beside the name of the app.

  3. Click Edit preferences.

View an app's invoice

You can check an app's invoice to see more information about the billing and usage charges associated with the app.

Steps:

  1. From your Shopify admin, go to Apps.

  2. Click About beside the name of the app.

  3. In the Billing and usage charges section, click View current invoice.

  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ... button beside the name of the app.
  3. Tap About this app.
  4. In the Billing section, tap View current invoice.
  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ⋮ button beside the name of the app.
  3. Tap About.
  4. In the Billing section, tap View current invoice.

Change the app's proxy URL

Some apps use a proxy URL to get and show dynamic content on a page of your online store, such as product galleries, wishlist apps, or custom forms. The default proxy URL is set by the app developer, but you can change it in the Shopify admin.

Steps:

  1. From your Shopify admin, go to Apps.

  2. Click About beside the name of the app.

  3. In the App proxy section, click Customize URL.

  4. Enter the new proxy URL.

  5. Click Save.

View an app's permissions and privacy policy

You can view an app's permissions and privacy policy from the app's about page.

Steps:

  1. From your Shopify admin, go to Apps.

  2. Click About beside the name of the app.

  3. To view the app's permissions, see the App permissions section.

  4. To read the app's data privacy policy, go to the Data privacy section and click View this app's privacy policy.

  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ... button beside the name of the app.
  3. Tap About this app.
  4. Tap View app permissions and data policy.
  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ⋮ button beside the name of the app.
  3. Tap About.
  4. Tap View app permissions and data policy.

Uninstall an app

You can remove an app from your store from the Apps page in Shopify.

Steps:

  1. From your Shopify admin, go to Apps.

  2. Click the garbage can beside the app:

    The garbage can beside the name of an app

  3. Click Delete.

  1. From the Shopify app, tap Store, and then tap Apps.
  2. Swipe an app left to show a Remove button beside it.
  3. Tap Remove.
  4. If you're sure that you want to remove the app, then tap Delete to confirm.
  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ⋮ button beside the name of the app.
  3. Tap Remove app.
  4. If you're sure that you want to remove the app, then tap Remove to confirm.
  5. Enter feedback and tap Submit, or tap Skip.

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