Managing apps

This page was printed on May 31, 2023. For the current version, visit https://help.shopify.com/en/manual/apps/working-with-apps.

Apps cover a wide range of functions and features, but you can do some basic actions with each of them.

If you need help with an app that you've installed in your Shopify admin, then see Getting support for apps.

On this page

Open an app in Shopify

You can see all the apps that you have installed from the Apps page in Shopify:

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. Click the name of the app that you want to open.

  3. At the top of the page, click Open app or Open sales channel.

Additionally, you can search for apps and sales channels, or pin your favorite apps and channels for easy access.

  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the app that you want to open.
  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the app that you want to open.

View an app's about page

The app's about page lets you view information about the app and perform actions related to the app, such as viewing the app's listing on the Shopify App Store, writing a review for the app, and checking for any app compatibility issues.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. Click the app that you want to view.

  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ... button beside the name of the app.
  3. Tap About this app.
  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ⋮ button beside the name of the app.
  3. Tap About.

Edit an app's preferences

You can edit an app's preferences from the app's about page.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. Click the app that you want to view.

  3. Click Edit preferences.

View an app's invoice

You can check an app's invoice to see more information about the billing and usage charges associated with the app.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. Click the app that you want to view.

  3. In the Billing and usage charges section, click View current invoice.

To learn more about how you're billed for apps, and how to request an app refund or a credit, refer to App charges.

  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ... button beside the name of the app.
  3. Tap About this app.
  4. In the Billing section, tap View current invoice.
  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ⋮ button beside the name of the app.
  3. Tap About.
  4. In the Billing section, tap View current invoice.

Change the app's proxy URL

Some apps use a proxy URL to get and show dynamic content on a page of your online store, such as product galleries, wishlist apps, or custom forms. The default proxy URL is set by the app developer, but you can change it in the Shopify admin.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. Click the app that you want to view.

  3. In the App proxy section, click Customize URL.

  4. Enter the new proxy URL.

  5. Click Save.

View an app's permissions and privacy policy

You can view an app's permissions and privacy policy from the app's about page.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. Click the app that you want to view.

  3. To view the app's permissions, see the App permissions section.

  4. To read the app's data privacy policy, go to the Data privacy section and click View this app's privacy policy.

  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ... button beside the name of the app.
  3. Tap About this app.
  4. Tap View app permissions and data policy.
  1. From the Shopify app, tap Store, and then tap Apps.
  2. Tap the ⋮ button beside the name of the app.
  3. Tap About.
  4. Tap View app permissions and data policy.

Check app notifications

The App status page gives you notifications about the status of your installed apps and sales channels, such as whether an app is compatible with your store.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. In the App status notifications bar, click Review. You'll only see the App status notification bar if you have apps that need to be reviewed.

The App status page shows a list of any apps installed on your store that need to be reviewed, such as unsupported apps.

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