Cross-Border FAQ

Find answers to some common questions about Shopify's Cross-Border solutions.

Multiple currencies and languages

How do I enable my store to sell in multiple currencies?

To sell in multiple currencies, you need to have Shopify Payments enabled in your online store. Once you have enabled the currencies you want to support, you can add a currency selector to your online store.

Read our guide on selling in multiple currencies for more information.

How do I start selling in multiple languages?

You can enable multiple languages from your Shopify admin. If you want to translate the content of your online store, then you can use a compatible third-party app. When customers visit a translated URL, your store automatically shows the translated version if the page has been translated. Otherwise the default language of your store is shown. Customers can browse your store, checkout, and receive notifications in their local language. There are requirements to selling in multiple languages so consider reading this help page to find out more information.

How do I recommend the right currency and language to my customers?

To start, you can enable multiple languages from your Shopify admin. If you want to translate the content of your online store, then you can use a compatible third-party app. After you install both a third-party translation app and the Geolocation app your online store can make language and currency recommendations to customers based on their geographic location, and browser or device language. Customers can now browse your store, checkout, and receive notifications in their local language and currency. If you don’t follow these steps, then the default language and currency of your store will be displayed. There are requirements to selling in multiple languages, so consider reading our doc on multilingual online stores for more information.

I am on the Plus plan, if I downgrade to the Advanced plan will multi-currency still be available?

Yes, multi-currency is available on the Advanced plan.

COVID-19

How can I update my customers about possible shipping delays due to COVID-19?

Communication is important. You can send an email or update an existing newsletter to let your subscribers know about shipping delays. You can also create an announcement bar to share shipping updates with your customers on your online store.

How has COVID-19 impacted international shipping?

Many shipping carriers are currently experiencing changes in service due to COVID-19. To get the most recent updates, check out the shipping carrier status page.

Other resources

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