Connect a domain

Connecting your third-party domain to Shopify points your domain name at your Shopify store. You still use the third-party domain provider to manage your domain settings, pay for your domain, and renew it.

If you own a domain from one of the following providers, then click the link to get specific instructions for connecting your domain:

If you don’t see instructions for your provider, then you can follow this generic setup guide to connect your existing domain to Shopify.

Add an existing domain to your Shopify store

First, you need to add your custom domain to your Shopify store. This step identifies you to Shopify as the owner of your custom domain.

Steps:

  1. Click Connect existing domain:

    Connect existing domain

  2. Enter your custom domain in the text field:

    Enter custom domain

  1. Click Next.

Now you need to set up your existing domain to point to Shopify.

Set up your existing domain to connect to Shopify

If you've purchased your domain through a third party, then you need to edit the following DNS settings:

  • Your A record should point to Shopify's IP address, which is 23.227.38.32 Copy

  • Your CNAME record should point to shops.myshopify.com Copy .

Steps:

  1. Log in to the account you have with your domain provider.

  2. Find your DNS settings. Look for your domain management area, DNS configuration, or similar.

  3. Edit your A record to point to Shopify's IP address 23.227.38.32 Copy

    The domain settings panel might feature drop-downs or editable fields, or you might have to check boxes or edit a table. You need to:

    • enter or choose the @ symbol, or A record
    • enter Shopify's IP address 23.227.38.32 Copy as the destination for the A record.
  4. Save the A Record (click Save, Save Zone File, Add Record, or similar).

  5. Find the CNAME record in your DNS settings.

  6. Change your www CNAME record to point to shops.myshopify.com Copy . Often, you need to provide just the prefix without the dot, but for some domain providers you need the whole subdomain. Use the existing entries as a guide, or follow your provider's instructions. CNAME records must always point to a domain name, never to an IP address.

  7. Save the CNAME Record (usually by clicking Save or Add record or similar).

Now you need to verify your connection in Shopify.

Verify your connection in Shopify

Click Verify connection in your Shopify admin to confirm that your custom domain has been connected to your store.

Connect a subdomain

A subdomain is a subset for your root domain that you use as a prefix. For example, in the URL shop.johnsapparel.com, shop is the subdomain. The most popular subdomain is www. You can use subdomains to organize your website and make it easier for visitors to find the information that they're looking for.

Steps:

  1. Log in to the account you have with your domain provider.

  2. Find your DNS settings. Look for your domain management area, DNS configuration, or similar.

  3. Find the CNAME record in your DNS settings.

  4. Change your subdomain CNAME record to point to shops.myshopify.com Copy . For example, if you want your subdomain shop.johns-apparel.com to point to your Shopify store, then change your shop CNAME record to point to shops.myshopify.com Copy :

    Subdomain connection

  5. Save the CNAME Record (usually by clicking Save or Add record or similar).

  6. From your Shopify admin, click Online Store, and then click Domains.

  7. Click Connect existing domain:

    Connect existing domain

  8. Enter your subdomain in the text field (for example, shop.johns-apparel.com).

  9. Click Next.

  10. Click Verify connection in your Shopify admin to confirm that your custom domain has been connected to your store.

Next steps after adding your custom domain to Shopify

After you've added your domain in Shopify, you need to choose your primary domain (the domain name that customers will see in the address bar while they browse your online store).

You can also set up email forwarding from the domain after you've added it to Shopify.

Where to go for help

If you have problems or need help pointing your custom domain to your Shopify store, then you should contact your third-party provider’s support team. Shopify Support will be more limited in assisting you because every provider is different.

What to tell your third-party provider

Your third-party domain provider is familiar with the terms related to domains. When you call your provider for support, you can tell them that:

  • you want your root domain (your A record) to point to Shopify's IP address, which is 23.227.38.32
  • you want your subdomains (your CNAME records) to point to shops.myshopify.com.

If you want to set up email forwarding, then you can also tell your third-party provider that you want to use the their email client (if they have one) and need to configure your MX records.

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