Setting up email forwarding for a Shopify-managed custom domain

Email forwarding is a service that enables you to direct an email message that's sent to one email address to another email address. If you have a Shopify-managed domain, then you can set up an unlimited number of custom domain email addresses that forward to an email account hosted by a third-party. For example, if you own the domain name johns-apparel.com, then you can create the custom domain email address info@johns-apparel.com for your customers to contact and set the forwarding email address to your personal account john@gmail.com. When customers send an email message to info@johns-apparel.com, the email message is forwarded to your existing personal account john@gmail.com.

If you use a third-party domain, then you can't set up email forwarding addresses from your Shopify admin. Email forwarding or hosting might be offered by your third-party domain provider, or you can transfer your domain to Shopify.

Set up email forwarding

All new email addresses that you create in your Shopify admin must be forwarded to an existing email address hosted by a third-party, for example, Gmail or Outlook. You can set up forwarding from one or more store email addresses to one or more existing email addresses by creating multiple entries. For example, you can forward an email message from one store email address to multiple staff email addresses.

Steps:

  1. From your Shopify admin, go to Settings > Domains.

  2. Click Manage for the domain that you want to set up a custom email forwarding address for.

  3. In the Email hosting service section, click Add forwarding email address.

  4. In the Store email address text box, enter the email address that you want to create for your custom domain. You don't need to type the @ symbol or anything that follows it. For example if you want the email addressinfo@johns-apparel.com, then enter info.

  5. In the Forwarding email address text box, enter your full destination email forwarding address. For example john@gmail.com.

  6. Click Save.

  7. Optional: Repeat this procedure to set up as many forwarding emails as you require.

Test your email forwarding

Test your email forwarding to confirm that email messages are successfully directed to your email forwarding address.

Steps

  1. Log in to a different email account than the one you set up as your forwarding email address.

  2. Send a test email message to each of the custom domain email addresses that you created. For example info@johns-apparel.com.

  3. Log in to your forwarding email account. For example, john@gmail.com.

  4. Check that your messages are displayed in your inbox.

Replying to customer emails from your custom domain email address

A reply to a forwarded email displays the forwarding email address as the sender, not the custom domain email address. You can't reply to customer email messages from your custom domain email address unless you use a third-party email hosting service with your custom domain.

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