Email hosting isn't provided on Shopify. If you have a Shopify-managed domain, and you want to send an email message from your custom domain email address, then you need to use a third-party email hosting service.
The following are examples of third-party email hosting services that you can use to send email from your forwarding email address:
- Zoho Mail provides email accounts for your custom domain.
- Google Workspace connects to the Gmail platform for emails on your custom domain.
Connect Zoho Mail or Google Workspace email hosting to your domain
Before you can connect your email service to Shopify, you need to verify your domain and create your custom email address in your email hosting service, such as Zoho Mail or Google Workspace.
From your Shopify admin, go to Settings > Domains.
In the Shopify-managed domains section, click the name of the domain that you want to connect.
Click Use third-party hosting service.
Select your provider, and then enter the information that was provided to you when you verified your domain by doing either of the following:
- If you use Google Workspace, then enter the TXT code or meta tag.
- If you use Zoho Mail, then enter the Zoho code.
After you connect your email hosting to Shopify, you can add the Shopify SPF and DKIM records to help ensure that your email messages are delivered to your customers.