Handling disputes

With any job, there's a chance that it won't turn out as expected. These guidelines can help if you're unhappy or concerned with the outcome of your job.

Making sure the results meet your expectations

If the results of a completed job didn't meet your expectations, then you should contact the Expert to discuss your concerns. In your discussion, you should try to identify whether there was a miscommunication that caused the issue, and explain how the job was completed and didn't meet your expectations. If the discussion doesn’t resolve the issue, you can should look to discuss the potential of a refund with the Expert.

Getting refunds for payments made to Experts

If you want to be refunded for payments that you've made to a Shopify Expert, then the first thing to do is discuss this with them. If you and the Expert agree that you're entitled to receive a refund, then they can create a refund request by contacting support.

Reporting a bad experience with an Expert

It's important that the Experts Marketplace be the place where you can find trustworthy and professional Experts to help you build your business. If you encounter a situation where you are dissatisfied with an Expert’s work or behavior, or if you think that an Expert is in violation of Shopify's Terms of Service, then contact Shopify Support.

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