Inbox notifications

When a customer starts a conversation on your online store or replies to an existing conversation, you can be notified of their message through desktop notifications and notification badges. Desktop notifications appear in your browser to notify you of a new message to be viewed. Notification badges are displayed when there are unread messages.

Desktop notifications need to be enabled to receive real-time conversation notices. No action is required for notification badges.

Desktop notifications

When the Shopify Inbox client is open and desktop notifications are enabled, an alert sounds and a visual indicator is shown on the Inbox browser tab when a new message is received.

Enable desktop notifications in Shopify Inbox

To receive desktop notifications on your computer, click "Allow" when prompted by your browser to allow desktop notifications from Shopify Inbox. The browser prompt appears the first time you log into Shopify Inbox. If you miss or dismiss the pop-up prompt, then you can access your Shopify Inbox desktop notification settings at any time by clicking your name on Shopify Inbox, then clicking Notifications. Follow the instructions for your browser set up to receive desktop notifications for Shopify Inbox.

Shopify Inbox desktop notification prompt

Allow Shopify Inbox to show desktop notifications

Enable mobile notifications

New message notifications vary depending on the device you're using. Notification settings are located in the device settings, and not in the Shopify Inbox app.

Steps:

Notification badges

New message badges appear in two places in your Shopify admin:

  • On the Inbox Overview page
  • In the Shopify admin sidebar

New online store chat message notification for Shopify Admin
New online store chat message notification for Shopify Admin

These notifications don't have an associated sound. To clear the notifications, view the messages in Shopify Inbox.

Email notifications

If a desktop notification isn't delivered when a new message is sent, either because you're logged out of Shopify or because notifications are deactivated, then a notification is sent to the email address associated with your Shopify Inbox account.

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