Getting paid on Shopify Collective sales channel
After a customer places an order on your retailer's store, the retailer receives the full amount of money from the order. Depending on the cost price and shipping cost that you set up, your retailer owes you a portion of the money that they receive from the order.
If you and your retailer have automatic payments activated in Shopify Collective, then the money your retailer owes you will be automatically debited from retailer's Shopify Payments account when they have sufficient balance, and then be transferred to your Shopify Payments account.
If you and your retailer don't have automatic payments activated in Shopify Collective, then both you and your retailer need to agree how you handle payments for Shopify Collective orders. For example, you can manage payments outside Shopify by sending an invoice or by a direct bank transfer.
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Shopify Collective automatic payments
Shopify Collective automatic payments make it easy to get paid for products and shipping by your retailer. When automatic payments are activated for you and your retailer in Shopify Collective, the money your retailer owes you is automatically debited from retailer's Shopify Payments account after an order is placed in retailer's store for Shopify Collective products. After you fulfill the order, the money is transferred to your Shopify Payments account once they have sufficient balance to pay you for the order. There are no additional charges when using automatic payments in Shopify Collective.
You can also view and keep track of Shopify Collective payments using the Shopify Transactions report.
Requirements for using automatic payments in Shopify Collective
Shopify Collective automatic payments are turned on or off for you when you install the Shopify Collective sales channel. Along with other criteria, your eligibility is determined automatically by whether your store has made at least 10,000 USD or CAD in the last 12 months.
After you connect with a new retailer, Shopify Collective automatically turns payments on or off for your connection based on your eligibility. To be eligible to use automatic payments with your retailer, you must meet the following criteria:
- both stores must be located in the United States or Canada
- both stores must have a matching store currency of USD or CAD
- both stores must have matching Shopify Payments payouts currency
- both stores must have Shopify Collective automatic payments turned on
You can check whether Shopify Collective automatic payments are turned on for both you and your retailers in your Shopify Collective app.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Collective (Supplier).
Click Open app.
From the Collective (Supplier) app, click Payments.
In the Get paid automatically section, verify that the automatic payments are turned on.
Optional: To view which of your existing connections use automatic payments, click Retailers > Connected, and review the Automatic payments column.
Order payment status
After an order with Shopify Collective products is placed on a retailer's store, an order is also created in your Shopify admin. Your order's payment status can vary depending on the money flow and whether you have automatic payments activated.
If you don't have automatic payments activated in Shopify Collective, then your order's payment status is always displayed as Paid.
If you have automatic payments activated in Shopify Collective, then your order's payment status is displayed as Payment pending, Authorized, or Paid. Review the following table to learn more about these statuses:
| Status | Description |
|---|---|
| Payment pending | Money hasn't yet been debited from retailer's Shopify Payments account. |
| Authorized | Money has been debited from retailer's Shopify Payments account and money will be transferred to your Shopify Payments account after you fulfill the order. |
| Paid | Money has been transferred to your Shopify Payments account. |
When you manually mark your order as paid, the order payment status changes to Paid, but money for the order isn't transfered to your Shopify Payments account and the retailer (customer) isn't charged. Your Shopify Payments payouts report displays this as a charge, but no actual charge takes plave. After you fulfil an order, you receive your money and your order is marked as paid again, and your retailer is charged only one time.
View your Shopify Collective payments
You can view your Shopify Collective payments on the Payments page of the Shopify Collective sales channel. Payments are displayed only for fulfilled orders.
You can view the following information about your Shopify Collective payments:
- payment date
- order number
- retailer that paid you
- payment status
- amount that was transferred to the supplier for the product and shipping
You can also view Shopify Collective payments together with all your store's payouts in your Shopify admin.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Collective (Supplier).
Click Open app.
From the Collective (Supplier) app, click Payments.
In the Order payments section, view Shopify Collective payments.