Getting paid on Shopify Collective sales channel

After a customer places an order on the retailer's store, the retailer receives the full amount paid for the order. The retailer then owes you a portion of the money. This amount is dependent on the cost price of the product sold, and the shipping costs that you set up.

Shopify Collective automatic payments

Automatic payments are turned on when you install Shopify Collective, if you meet requirements. It’s the recommended way to get paid by your retailers for products and shipping.

When you and your retailer have automatic payments turned on in Shopify Collective, then the amount that your retailer owes you will be automatically debited from the retailer's Shopify Payments balance, if they have sufficient funds. After you ship the order to the customer, funds collected from the retailer transfer to your balance automatically.

When you and your retailer have automatic payments turned off in Shopify Collective, then you need to both agree on how they’ll pay you, and on what terms. For example, you can manage payments outside Shopify by sending an invoice, or by direct bank transfer.

Requirements for using automatic payments in Shopify Collective

Your eligibility to use automatic payments in Shopify Collective is determined automatically according to the following criteria:

  • Your store has an active Shopify Payments account
  • Your store has made at least $10,000 USD or CAD in sales in the last 12 months.
  • Your store has collected a substantial volume of consumer payments via Shopify Payments.

To use automatic payments with a new connection, they must also be eligible for the feature. You and your retailer must both meet the following criteria:

  • Both stores must be located in the United States or Canada.
  • Both stores must have a matching store currency of USD or CAD.
  • Both stores must have matching Shopify Payments payouts currency.
  • Both stores must have Shopify Collective automatic payments turned on.

You can check whether Shopify Collective automatic payments are turned on in your Collective (Supplier) sales channel:

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Collective (Supplier).

  3. Click Open app.

  4. From the Collective (Supplier) sales channel, click Payments.

  5. In the Automatic payments section, check that automatic retailer payments are turned on.

Turn automatic payments off with a retailer

If automatic payments are on in your Collective (Supplier) sales channel, you can view which of your retailers are paying you using this feature.

You can turn off automatic payments with a retailer directly from your Collective (Supplier) sales channel, and the retailer will be notified by email. It’s your responsibility to then agree with each retailer how they’ll pay you, and on what terms.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Collective (Supplier).

  3. Click Open app.

  4. From the Collective (Supplier) sales channel, click Retailers, then Connected.

  5. In the Automatic payments column, view whether automatic payments are on or off with each retailer.

  6. To turn off automatic payments with a retailer, hover over the On badge in the Automatic payments column, and then click Turn off automatic payments in the popup message.

Turn automatic payments on with a retailer

To turn on automatic payments with a retailer, you need to request their agreement to do this. Follow the same steps outlined above, and hover over the Off badge in the Automatic payments column. Then click email the retailer in the popup message. This will open an email in your default email service, in which you can write a message to the retailer to request to turn on automatic payments for all future orders. It is up to the retailer to decide if they want to do this.

Order payment status

After an order with Shopify Collective products is placed on a retailer's store, an order is also created in your Shopify admin. Your order's payment status can vary depending on the money flow and whether you have automatic payments turned on.

If automatic payments are off in Shopify Collective, then your order payment status is always displayed as Paid.

If automatic payments are on in Shopify Collective, then your order payment status is displayed as Payment pending, or Paid. Review the following table to learn more about these statuses:

Shopify Collective order payment statuses
StatusDescription
Payment pendingMoney hasn't yet been debited from the retailer's Shopify Payments balance.
PaidMoney has been debited from the retailer's Shopify Payments balance and will be credited to your Shopify Payments balance after you fulfill the order.

Note that when a Shopify Collective order is marked as Paid, funds don't transfer to your Shopify Payments balance until after you fulfill the order. After funds are transferred to you, the order remains marked as paid.

View your Shopify Collective payments

You can view your Shopify Collective payments from the Transactions page in your Shopify admin. Payments are only displayed for fulfilled orders.

Steps:

  1. From your Shopify admin, click Finances > Payouts.
  2. Click View transactions.
  3. Click More filters.
  4. Click Type, and then select Shopify Collective.

You can view the following information about your Shopify Collective payments:

  • payment date
  • order number
  • retailer that paid you
  • payment status
  • amount that was transferred to the supplier for the product and shipping

You can also view all Shopify Collective payments, with a product cost and shipping breakdown, on the Payments page of the Shopify Collective sales channel:

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Collective (Supplier).

  3. Click Open app.

  4. From the Collective (Supplier) sales channel, click Payments.

  5. In the Order payments section, view Shopify Collective payments.

View unfulfilled Shopify Collective orders

There are several ways you can view your unfulfilled Shopify Collective orders. From the Transactions page in your Shopify admin, click the 'View unfulfilled orders' button on the yellow banner, or click the banner on the Payments page in your Collective (Supplier) sales channel.

You can also filter and view all unfulfilled Shopify Collective orders from the Orders page.

Steps:

  1. From your Shopify admin, go to Orders.

  2. Click the Search and filter icon.

  3. Click Add filter, and then select Channel > Shopify Collective.

  4. Click Add filter,and then select Payment status > Paid and Partially paid.

  5. Click Add filter, and then select Fulfillment status > Unfulfilled and Partially fulfilled.

Insufficient funds

Shopify Collective will continuously try to collect funds to refund retailers until successful, but sometimes there are insufficient funds in your Shopify Payments account. Insufficient funds can occur when customers pay you using alternative payment methods like PayPal, when your payouts are frequent, or when you have a high number of refunds after a payout.

To avoid future issues, consider these options:

  • Use Shopify Payments as your only payment method at checkout.
  • Set your payout schedule to weekly or monthly to help ensure that you have a positive Shopify Payments balance for Shopify Collective to debit from, and pay your retailers.
  • Find ways to minimize refunds and chargebacks
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