Protecting against fraudulent chargebacks

Fraud Protect for Shopify Payments protects eligible businesses against fraudulent chargebacks, making it easier to quickly and confidently fulfill orders. After Fraud Protect is activated, online orders processed through Shopify Payments are analyzed and classified as either "protected" or "not protected". You pay a fee on each protected order, and Shopify guarantees the payment. You don't have to do anything if there’s a fraudulent chargeback on a protected order. Shopify reimburses you the chargeback amount and handles the chargeback process for you.

Eligibility

Business eligibility

Only businesses that meet certain criteria are eligible for Fraud Protect. For example, your business must be based in the US and must use Shopify Payments. If you see a Fraud Protect for Shopify Payments section on the Payment providers page in your Shopify admin, then you are eligible for Fraud Protect.

Order eligibility

Only online orders processed through Shopify Payments are eligible for protection through Fraud Protect. Orders that are not eligible - such as PayPal or point of sale orders - continue to be processed in the same way they were before you set up Fraud Protect.

Set up Fraud Protect

If your business is eligible, then you can set up Fraud Protect from your Shopify admin.

Steps:

  1. From your Shopify admin, click Settings.
  2. Click Payment providers.
  3. Next to Fraud Protect for Shopify Payments, click Set up Fraud Protect.
  4. Read and accept the terms of service.
  5. Select whether you'd like unprotected Shopify Payments orders to be manually captured or automatically captured. Manual capture means you can review unprotected orders before capturing payment.
  6. Click Activate Fraud Protect.
  7. Click Done.

You can confirm that Fraud Protect is set up by checking the Settings > Payment providers page at any time.

Deactivate Fraud Protect

After you set up Fraud Protect, you can deactivate it at any time.

Steps:

  1. From your Shopify admin, click Settings.
  2. Click Payment providers.
  3. Next to Fraud Protect for Shopify Payments, click Deactivate Fraud Protect.
  4. Click Confirm deactivation.

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