Protecting against fraudulent chargebacks
Fraud Protect for Shopify Payments protects eligible businesses against fraudulent chargebacks, making it easier to quickly and confidently fulfill orders. After Fraud Protect is activated, online orders processed through Shopify Payments are analyzed and classified as either "protected" or "not protected". You pay a fee on each protected order, and Shopify guarantees the payment. You don't have to do anything if there’s a fraudulent chargeback on a protected order. Shopify reimburses you the chargeback amount and handles the chargeback process for you.
Only businesses that meet certain criteria are eligible for Fraud Protect. For example, your business must be based in the United States and must use Shopify Payments. If you have a Fraud Protect section on the Shopify Payments page in your Shopify admin, then you're eligible for Fraud Protect.
Only online orders processed through Shopify Payments are eligible for protection through Fraud Protect. Orders that are not eligible - such as PayPal or point of sale orders - continue to be processed in the same way they were before you set up Fraud Protect.
If you edit an order after it's been protected by Fraud Protect, then the order is evaluated again. In some cases, an edit to an order that requires an additional payment from the customer can cause an order’s Fraud Protection status to change to partially protected if any part of the new order isn’t protected.
Deactivate Fraud Protect
After you set up Fraud Protect, you can deactivate it at any time.
- From your Shopify admin, click Settings.
- Click Payment providers.
- Next to Fraud Protect for Shopify Payments, click Deactivate Fraud Protect.
- Click Confirm deactivation.
For more information about Fraud Protect, refer to the following articles: