Capturing payments
By default, credit card payments and payments that are made using some additional payment methods are captured automatically. But, if your store is set up to capture payments manually, then you have an extra task to do to ensure that you get paid.
If you're unsure whether your store is set up to capture payments automatically or manually, then check your Payments settings.
For information about payment capture choices and setup, refer to Payment authorization and capture.
When manual payment capture is enabled, orders that are ready for payment capture have the Authorized status. Capture payment on each order that has the Authorized status. For orders that are paid by credit card, capture payment within the authorization period.
Capturing payment changes the payment status of an order from Authorized to Paid.
You can find orders with payments to capture by filtering your orders with the Payment status: Authorized filter. Save the view to speed up payment capture tasks.
Capture payments manually
If your store is configured to capture funds manually, then make sure that you get paid by capturing every payment that has the Authorized status as soon as possible.
The credit card authorization period for capturing payment varies depending on your payment provider. For example, Shopify Payments provides an authorization period of 7 days for credit card payments. Capture payment within the authorization period. After the authorization period ends, you might be unable to collect any money for the order.
When you capture a single order manually, you can choose whether to take full or partial payment. You might want to capture only part of an order payment if:
- some of the order has run out of stock and the customer doesn't want to wait for the product to be replenished
- the customer has changed their mind or made an error, and they only want part of what they ordered.
To collect the deferred amount of a partial payment, you can send an invoice to your customer with a link to the checkout page, or you can accept payment for the order.
Steps:
From your Shopify admin, go to Orders.
Click the number of the order that you want to capture payment for.
From the order information page, click Capture payment.
In the Capture Payment dialog, you can change the amount you want to capture by changing the amount displayed in the text box.
When the amount is correct, click Accept to complete the payment capture.
From the Shopify app , tap Orders.
Tap the order that you want to capture payment for.
In the Authorized section, tap Capture payment.
On the Capture payment screen, if you want to capture less than the full payment amount, then enter the amount that appears in the Amount field.
When the amount is correct, tap Accept.
From the Shopify app , tap Orders.
Tap the order that you want to capture payment for.
On the order details screen, tap CAPTURE PAYMENT.
On the Capture payment screen, if you want to capture less than the full payment amount, then enter the amount that appears in the Amount to capture field.
When the amount is correct, tap ACCEPT.
You can see a record of the successful capture in the order's Timeline.
Make manual payment captures in bulk
To capture funds for multiple orders paid by credit card, you can do a bulk action on your orders to capture payment.