Capturing payments

When a customer makes a payment using a credit card, the payment information needs to be captured and sent to their bank for processing. You can capture payments manually or automatically. If you set up manual capture, then you'll need to capture the funds for each order from the Orders area of Shopify. If you set up automatic capture, then you'll need to make sure that you receive the funds from credit card payments.

Caution

If you are capturing payments manually, then you will have to capture the payment for each order before the authorization period for that order ends. You won't be able to collect any money for an order after the authorization period ends.

Capture payments manually

Note

If you're selling in multiple currencies, then the currency exchange rate might change between the time of authorization and the time you capture your funds manually.

If you have configured your settings to capture funds manually, then you won't receive money from orders automatically. Make sure you get paid by capturing every payment as soon as possible after it's authorized.

When you capture a single order manually, you can choose whether to take full or partial payment. You might want to capture only part of an order payment if:

• some of the order has run out of stock and the customer doesn't want to wait for the product to be replenished
• the customer has changed their mind or made an error, and they only want part of what they ordered.

Note

+ You can capture a payment only once for an order, and the payment can't be more than the order's authorized amount. This means that your customers can't add to an existing order. If they want to add more products after an order has been placed, then they need to make a new order.

Steps:

Desktop

1. From your Shopify admin, go to Orders.

2. Click the number of the order that you want to capture payment for.

3. From the order information page, click Capture payment.

4. In the Capture Payment dialog, you can change the amount you want to capture by changing the amount displayed in the text box.

5. When the amount is correct, click Accept to complete the payment capture.

iPhone

1. From the Shopify app , tap Orders.

2. Tap the order that you want to capture payment for.

3. In the Authorized section, tap Capture payment:

   

4. On the Capture payment screen, if you want to capture less than the full payment amount, then enter the amount that appears in the Amount field:

   

5. When the amount is correct, tap Accept.

Android

1. From the Shopify app , tap Orders.

2. Tap the order that you want to capture payment for.

3. On the order details screen, tap CAPTURE PAYMENT:

   

4. On the Capture payment screen, if you want to capture less than the full payment amount, then enter the amount that appears in the Amount to capture field:

   

5. When the amount is correct, tap ACCEPT.

You can see a record of the successful capture in the order's Timeline.

Make manual payment captures in bulk

To capture funds for multiple orders paid by credit card, you can do a bulk action on your orders to capture payment.