Managing gift cards

You can view, organize, and edit your issued and purchased gift cards from the Gift cards page in your Shopify admin. You can also export your gift cards to a CSV file for your reference.

Search for a gift card

You can search for gift cards by code or by customer. Click the search and filter button, and use the search bar on the Gift cards page. To search by the full gift card code, enter it without spaces.

Filter gift cards

You can filter gift cards on the Gift cards page. Filtering is useful when you are trying to find gift cards that match particular criteria. For example, you could filter by Status to list all the gift cards that have been disabled.

The following filter options are available:

  • Status - displays gift cards that are either enabled, disabled, or expired
  • Balance - displays gift cards based on whether the balance is full, partially used, or empty
  • Gift card value - displays gift cards based on whether they are equal to, not equal to, greater than, or less than a certain value
  • Date issued - displays gift cards based on the time period when they were issued
  • Issue method - displays gift cards based on whether the cards were issued, purchased, or generated by an app

Steps:

  1. From your Shopify admin, go to Products > Gift cards.

  2. Click the search and filter icon.

  3. Click +.

  4. Select a filter cateogry to filter your gift cards by.

  5. Select a value for the specific filter. The values available to you are different depending on the filter that you select.

  6. Optional: To save this view, click Save as to enter a name for the saved view, and then click Save view.

To remove a filter, click the x next to the filter condition.

Sort gift cards

You can sort gift cards on the Gift cards page. Sorting is useful when you are trying to find gift cards that match particular criteria. For example, you could sort by Expiry date (ascending) to view the gift cards that are closest to expiring first.

The following sort options are available:

Sort options for the gift cards page.
Sort option Description
Customer last name (A-Z) Displays gift cards alphabetically in ascending order by the customer's last name
Customer last name (Z-A) Displays gift cards alphabetically in descending order by the customer's last name
Gift code ending (ascending) Displays gift cards in ascending order by the last digits of the gift card's code
Gift code ending (descending) Displays gift cards in descending order by the last digits of the gift card's code
Total balance (low to high) Displays gift cards in order of the lowest total card balance to the highest
Total balance (high to low) Displays gift cards in order of the highest total card balance to the lowest
Date created (newest first) Displays gift cards in order by the date the card was created, starting with the most recent
Date created (oldest first) Displays gift cards in order by the date the card was created, starting with the oldest
Date edited (newest first) Displays gift cards in order by the date the card was edited, starting with the most recent
Date edited (oldest first) Displays gift cards in order by the date the card was edited, starting with the oldest
Expiry date (ascending) Displays gift cards in ascending order by the expiry date
Expiry date (descending) Displays gift card in descending order by the expiry date

Steps:

  1. From your Shopify admin, go to Products > Gift cards.

  2. Click the sort icon.

  3. Select an option to sort by. The list updates based on your selection.

To save the sort option as a view, click the + and enter a view name, then click Create view.

View a gift card's detailed information

You can view detailed information about a gift card by clicking the gift card code.

From the gift card details page, you can review information about the gift card, including its remaining balance, the order number associated with the gift card, the name of the customer who ordered the gift card, and its expiration date.

You can view the history of events associated with the gift card in the History section.

Disable a gift card

You can disable a gift card from its details page.

Steps:

  1. From your Shopify admin, go to Products > Gift cards.

  2. Click the gift card code for the gift card that you want to disable.

  3. Click Disable gift card.

Email a gift card to a customer

When a customer loses a gift card code or needs a balance update, you can email an updated gift card to its original customer.

Steps:

  1. From your Shopify admin, go to Products > Gift cards.

  2. Click the gift card code for the gift card that you want to resend.

  3. Click Resend gift card.

Export your gift card products to a CSV

You can export your gift cards to a CSV file to view their details in a spreadsheet. This can be useful for reviewing information about outstanding balances, or for other records. You can't import the gift card CSV to create gift card products. The gift card CSV contains the following information about your gift cards:

Gift card CSV fields
Title Description
Id Each gift card's unique identifier (not the gift card code)
Last Characters The last four characters of the gift card code
Customer Name The name of the customer who bought the gift card
Email The email address for the customer who bought the gift card
Order Name The order number associated with the gift card, if applicable
Created At The date the gift card was bought or issued, with the format yyyy/mm/dd hh:mm:ss -time zone
Expires On The expiration date, if applicable
Initial Value The value of the gift card when it was purchased or issued
Balance The remaining balance on the card after it has been applied to orders
Currency The three digit currency code
Expired? Whether the gift card is expired or not
Enabled? Whether the gift card is enabled or disabled
Disabled At The date when the gift card was disabled, if applicable, with the format yyyy/mm/dd hh:mm:ss -time zone

If you export up to one page of gift cards (up to 50 gift cards), then the CSV file is downloaded by your browser. If you export more than one page of gift cards (51 or more gift cards), then the CSV file is emailed to you. If you aren't the store owner, then the file is sent to the store owner's email as well.

Steps:

  1. From your Shopify admin, go to Products > Gift cards.

  2. Click Export.

  3. In the dialog, select from the following export options:

    • Current page: to export the gift cards on the visible page of the list
    • All gift cards: to export all your gift cards
    • Selected gift card: to export the gift cards that you have checked
    • Current Search: to export a list of gift cards with a search or filter applied
  4. If you are planning on opening your CSV file in Excel, Numbers, or another spreadsheet program, then click CSV for Excel, Numbers, and other spreadsheet programs. Otherwise, click Plain CSV file.

  5. Click Export Gift Cards.

Ready to start selling with Shopify?

Try it free