Issuing free gift cards

You can issue a free gift card with a set value to an existing customer as an incentive, promotion, store credit, or reward.

Issue a gift card

When you issue a gift card, you generate a gift card code, and email it to a customer without receiving any payment in return. You decide how much the gift card is worth, and the customer who receives it can use its value toward other products in your store.

If you need to know the gift card code, then record it when you issue the card. You can't view the full gift card code later.

Steps:

  1. From your Shopify admin, go to Products > Gift cards.

  2. Click Issue gift card.

  3. Enter the initial value of the card.

  4. In the search box under Find or create a customer, enter a customer's name or email address to select or create a customer.

  5. If you want to set an expiry date for the gift card, then select Set expiration date, and then select a date. The gift card expires at midnight on the day following the expiry date in the store's time zone. Make sure that you follow the laws for your country about gift cards.

  6. Optional: Enter a Note for your reference. The note is visible when viewing the gift card in your Shopify admin, but is not visible to the customer.

  7. Click Save to issue the gift card.

View issued gift card information

You can view the details for your issued gift cards in Shopify.

Steps:

  1. From your Shopify admin, go to Products > Gift cards.

  2. Click the code for the issued gift card. You'll be able to see only the last four characters of the code.

  3. On the issued gift card's page, you can view its details:

    • the balance on the gift card
    • the date it was created
    • the expiration date
    • notes you added to the gift card
    • its history

Edit customer on an issued gift card

You can change the customer information for your issued gift card.

Steps:

  1. From your Shopify admin, go to Products > Gift cards.

  2. Click the code for the issued gift card. You'll be able to see only the last four characters of the code.

  3. On the issued gift card's page under Customer, click Edit.

  4. Enter the correct customer information and select whether to send the gift card.

  5. Click Save.

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