Receiving an inventory transfer

When your inventory arrives, you can use a transfer to make sure that you receive everything that you're expecting. Receiving inventory means that the item has arrived, you have evaluated that item, and decided to accept or reject it.

When you accept an item in your transfer, the available quantity is added on your Inventory page. When you reject an item in your transfer, for example if it was damaged, it does not adjust your inventory quantity.

Before you receive an inventory transfer, you need to set up inventory tracking for your products and variants.

Calculating incoming inventory

If you use Shopify to track your inventory, then make sure that you understand how items are counted and tracked when you receive them from the supplier. The number of incoming items varies based on the items that you’ve received (regardless of whether you mark them as Accepted or Rejected).

Note

You can find the number of incoming items for a product on the product's details page in the Inventory section (or in the Variants section for product variants).

For an example, suppose that you have a purchase order with 10 items.

If you ordered 10 items, received 7 of them, and marked 4 as Accepted and 3 as Rejected, then there will be 3 incoming items for that product. This is because you've indicated that although 3 of the items that you received weren't in the condition that you expected (the 3 that you marked as Rejected), you still received 7 of the items that you ordered.

Receive an inventory transfer

You can receive an inventory transfer in your Shopify admin.

If you're receiving extra items from the origin location that were not accounted for in the transfer, then you can specify a greater number of items in the Accept column.

Caution

Before you start receiving a transfer, make sure the product quantities in the transfer are accurate. After you receive and save a transfer, you can’t delete or edit the transfer. If a transfer contains errors, then you can undo your received quantities or manually adjust your inventory.

Steps:

Desktop

1. From your Shopify admin, go to Products > Transfers.

2. Click the transfer that you want to receive.

3. Click Receive inventory.

4. To accept items, do one of the following:

   • Manually enter the number of items that you're accepting.
   • Click All in the Accept column to accept all inventory for that line item.
   • Click Accept all unreceived to accept all quantities that have not yet been received and then click Accept and save.

5. To reject items such as damaged products and to ensure your available quantity isn't increased, do one of the following:

   • Manually enter the number of items that you're rejecting.
   • Click All in the Reject column to reject all inventory for that line item.
   • Click Reject all unreceived to reject all quantities that have not yet been received and then click Accept and save.

6. If you have the option, then click Save.

The available quantity for your products is adjusted by the quantity of the product that you accept.

iOS

1. From the Products screen, tap Transfers.
2. Tap the transfer that you want to receive.
3. Tap Receive inventory.
4. Tap each product, enter the quantity received, and tap Save.
5. Optional: Tap ... to select either to Accept all or Reject all.

Android

1. From the Products screen, tap Transfers.
2. Tap the transfer that you want to receive.
3. Tap Receive inventory.
4. Tap each product, enter the quantity received, and tap ✓.
5. Optional: Tap ⋮ to select either to Accept all or Reject all.