Managing Shopify Subscriptions

After you set up Shopify Subscriptions for your store, you might need to modify subscription plans or contracts, update customer details, or adjust upcoming orders.

Edit a subscription plan

You can edit a subscription plan within the Shopify Subscriptions app. To organize the list of plans, you can sort plans by plan title, created at date, or updated date. By default, your plan list is sorted by created at date from newest to oldest.

Steps:

Desktop

1. From your Shopify admin, go to Apps > Subscriptions, and then Plans.
2. Select the plan that you want to edit.
3. Edit the subscription plan.
4. Click Save.

You can remove a product from an existing subscription plan by clicking Remove in the Purchase options section on the product page. This won't cancel any existing subscriptions for this product.

Delete a subscription plan

You can delete a subscription plan within the Subscriptions app. Deleting plans can’t be undone.

Steps:

Desktop

1. From your Shopify admin, go to Subscriptions > Plans.
2. Select the subscription plan that you want to delete.
3. Click Delete > Delete plan to confirm your choice.

—

Edit a subscription contract

When a customer purchases a recurring subscription from your store, a subscription contract is created within the Shopify Subscriptions app. You can edit a customer's contact information or shipping address, manage payment methods, skip an upcoming order, and pause, resume, or cancel their subscription contract. You can also modify the products, product quantity, and delivery frequency of a subscription contract.

Note

Customers can update their own contact details, payment methods, and shipping address, as well as pause, resume, or cancel a subscription from within their customer account.

To organize the list of contracts, or to narrow down the displayed list of contracts, you can filter by status. By default, your contract list is sorted by last purchased date from newest to oldest.

Edit customer contact details or shipping address

You can update a customer's contact information or shipping address for a subscription from their customer profile.

Learn more about editing customer profiles.

Edit a contract's products or delivery frequency

You can update the products within a customer's subscription contract and the delivery frequency. Updating the delivery frequency automatically updates the billing frequency.

Steps:

1. From your Shopify admin, go to Subscriptions > Contracts.
2. Select the contract that you want to edit.
3. Edit the products, product quantity, or delivery frequency.
4. Click Save.

Manage customer payment methods

You can do the following to manage your customers' payment methods:

• Email your customer a link to update their credit card information.
• Manually update a customer's credit card information from their customer profile.
• Delete a payment method.

Steps:

1. From your Shopify admin, go to Subscriptions > Contracts.
2. Select the contract with the payment method that you want to manage.
3. Under Payment methods, click Manage.
4. Do one of the following options:
   • To email your customer a link to update their credit card information, click Send link to update card, and then click Send email.
   • To manually update a customer's credit information, click Manage payment on customer page.
     • Under Payment methods, click More actions next to the payment method that you want to update, and then click Replace card.
     • Complete the Replace credit card form, and then click Confirm.
   • To remove a customer's payment method, click Delete card. Outstanding charges won't process on that payment method. Deleting a payment method can't be undone.

Learn more about editing customers' subscription payment information.

Skip an upcoming subscription order

Steps:

1. From your Shopify admin, go to Subscriptions > Contracts.
2. Select the contract with the upcoming order that you want to skip.
3. Under Next Orders, click Skip next to the order you want to skip. A Skipped badge is displayed next to the order date.

If you want to resume an upcoming order that's scheduled to be skipped, then click Resume next to that order.

Pause, resume, or cancel a subscription contract

Steps:

1. From your Shopify admin, go to Subscriptions > Contracts.
2. Select the contract that you want to pause, resume, or cancel.
3. Do one of the following options:
   • To resume the contract, select Resume.
   • To pause the contract, select Pause.
   • To cancel the contract, select Cancel.

Canceling a subscription can't be undone.

Uninstall Shopify Subscriptions

If you uninstall the Shopify Subscriptions app, then you can't view or access features of the app any further. Any subscription plans and contracts that you created in the app, as well as any discounts that use Shopify Subscriptions, are deleted and no longer accessible.

Note

A request is sent to the app developer within 48 hours to delete all personal customer information. Learn more about data privacy.