Tap & Chip Reader
The Shopify Tap & Chip Reader is an EMV-compliant card reader that connects wirelessly to your iPad or iPhone device in Canada, or your iPad, iPhone or Android device in the United States. You can use Shopify's Tap & Chip Reader to accept contactless and chip card payments with the Shopify POS app.
Card reader requirements
To use the Tap & Chip Reader, you need to meet the following requirements:
- a store based in the United States or Canada to use on iOS
- a store based in the United States to use on Android
- Shopify Payments activated as your store's payment provider
- the Shopify POS app
The Shopify POS app works with devices which meet the following requirements:
|iPhone||iPhone 5s or better running iOS 12.5.1 or higher|
|iPad Air||Generation 2 or better running iPadOS 12.5.1 or higher|
|iPad||Generation 5 or better running iPadOS 12.5.1 or higher|
|iPad mini||Generation 2 or higher running iPadOS 12.5.1 or higher|
|iPad Pro||All iPad Pro models running iPadOS 12.5.1 or higher|
|Android||Android device running version 7.0 (Nougat) or higher|
iOS 14 permission requirements
If you have updated your device to iOS 14 or higher and use third-party Shopify apps, then you might need to enable Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you have installed in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify mobile app.
To enable Cross-Website tracking, complete the following steps:
- Open the Settings app on your device.
- Tap Shopify, Shopify POS, or Shopify Inbox.
- Enable Allow Cross-Website Tracking.
Supported payment types in the United States
In the United States, you can use the Tap & Chip Reader to accept payments from the following payment types:
- Visa and Visa Debit
- Mastercard and Mastercard Debit
- American Express
- Apple Pay
- Apple Pay Cash
- Google Pay
- Samsung Pay
Supported payment types in Canada
In Canada, you can use the Tap & Chip Reader to accept payments from the following payment types:
- Visa and Visa Debit
- Mastercard and Mastercard Debit
- American Express
- Interac Debit
- Apple Pay
- Google Pay
- Samsung Pay
Card payment limits in Canada
For Visa, Mastercard, and American Express credit card purchases, there's a 250 CAD limit when the card is tapped directly. For cards associated with Apple Pay or Google Pay, there's no limit.
For most Interac debit, Apple Pay, and Google Pay purchases, there's a $250 CAD limit for tap payments. Which applies both for actual cards as well as Apple Pay or Google Pay payments.
|Card Type||Tap purchase limit|
|Visa, Mastercard, or American Express credit card||250|
|Visa, Mastercard, or American Express credit card associated with Apple Pay or Google Pay||Limit set by card issuer|
|Interac debit card (most banks)||250|
|Interac debit card associated with Apple Pay or Google Pay||250|
To make purchases for larger amounts, or if your customer has exceeded their tap limit, your customer can insert the card and enter their PIN. While there is no payment limit for swipe and PIN transactions, your financial institution might set its own limits.
Where to buy the Tap & Chip Reader
The Tap & Chip Reader is a PCI PTS compliant device. In order to maintain these standards, the card reader and POS app both perform security checks throughout the day in stores based in Canada. These security checks can't be bypassed, and might occur during transactions.
As protection against modification, the reader will enter a tampered state if it's tampered with or dropped with a severe impact. The tampered state is indicated by red LEDs illuminated on both the left and right of the machine. After the reader has entered the tampered state, it will become unusable and will need to be replaced.
Power the Tap & Chip Reader on and off
To turn on the Tap & Chip Reader, press and release its power button. The status lights turn on. If you've already paired and connected the reader with your POS device, then the reader automatically reconnects to the device.
After 8 hours of inactivity, the Tap & Chip Reader goes to sleep. You need to press and release the power button to wake the card reader again. If you press and hold the power button for 4 seconds or more, then the reader resets any Bluetooth pairing it had, and needs to be paired again.
Charge the Tap & Chip Reader
You can charge the Tap & Chip Reader by using the USB cable that's supplied with it. To charge the reader, plug the small end of the USB connector into the card reader or its base, and then plug the large end into a phone charger or computer.
The Tap & Chip Reader takes 1-2 hours to charge fully. After the reader's fully charged, its battery should last for a week of selling.
Press the power button to display the reader's battery level on the four status lights:
|● ● ● ●||Full charge|
|● ● ● ○||75% charge|
|● ● ○ ○||50% charge|
|● ○ ○ ○||25% charge|
|● ○ ○ ○ (red)||Low battery|
|● ❂ ○ ○ (flashing)||Charging|
Pair and connect the Tap & Chip Reader to your POS device
To use the card reader with Shopify POS, you need to pair the reader with your device through Shopify POS. After the reader and device are paired, the reader will automatically connect to the device whenever both are turned on and in range.
Press and release the power button to turn on the reader.
In Shopify POS, tap ≡ > Settings > Set up hardware.
Tap Card reader.
On the Select Reader page, tap Tap & Chip.
Press and hold the power button on the card reader for 4 seconds, then release. The 4 LED indicator lights across the top flashes back and forth to show that the reader is ready for pairing.
- When the card reader appears beneath Available card readers, tap Connect beside it.
Unpair the Tap & Chip Reader from your POS device
You can use the Tap & Chip Reader with only one device at a time. If you want to use the card reader with another device, then you need to first unpair it from its current device.
From Shopify POS, tap ≡, and then tap Settings.
Tap Manage connected hardware.
Tap the name of your connected card reader.
Tap Forget card reader.
Accept a tap payment with the Tap & Chip Reader
You can use the Tap & Chip Reader to accept contactless tap payments.
Contactless payments can be limited to purchases under a specified amount, depending on the payment type or the country where your business is based. To make purchases for larger amounts, or if your customer has exceeded their tap limit, your customer can insert the card and enter their PIN.
From the Shopify POS, tap Checkout. If the Tap & Chip Reader is connected and ready, then a Tap or insert card option becomes available.
Tap the contactless payment card or device on the face of the card reader and hold it in place until the four blue notification lights appear. When Shopify POS displays a Payment received message, the transaction is complete.
Accept a chip payment with the Tap and Chip Reader
You can use the Tap & Chip Reader to accept chip card payments.
From the Shopify POS, tap Checkout. If the Tap & Chip Reader is connected, then it will say Tap or insert card at the top of the screen.
Allow the customer to tap or insert their card. The chip should face up, towards the Shopify logo.
If an account selection is required, then the customer must select if they're using their checking or savings account. Depending on the bank that the customer uses, they might also be prompted to select which language to complete the transaction in.
Allow the customer to discretely enter their PIN on the PIN entry screen. After the customer completes the entry of their PIN, they tap the green button with the checkmark logo.
When the transaction is successful, choose whether to provide a receipt, and then tap Start new order. The customer can now remove their card.
Refunding or exchanging with the Tap and Chip Reader
Refunds are available for Interac debit. To prevent fraud, the refund must be made in person with the debit card present. If the customer used an Interac card attached to a digital wallet, such as Apple Pay or Google Pay, then the original device used must be present. You can't refund a purchase to a different payment than what was originally used, nor can you refund the purchase in cash. Refunds can't be completed through the Shopify admin.
Exchanges can only be made by merchants who use Shopify POS Pro.
Troubleshoot the Tap & Chip Reader
If your card reader isn't working, then investigate the problem using the following steps:
Verify that you meet the requirements to use the Tap & Chip Reader.
Verify that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you need to use a different payment type while you're offline.
Verify that your device has Bluetooth enabled and that the card reader is showing as connected in the Shopify POS hardware settings. If the card reader isn't showing as connected, then try pairing the card reader with your device.
If your card reader's still not working, then from your Shopify POS app, send a report to Shopify Support by tapping ≡ > Support > Send a Report. Support will contact you after the report has been submitted.
Troubleshoot a card reader update
If you're updating the card reader through your Shopify POS app and the update freezes, then you must pair the card reader to a different device and try again.
- Unpair the card reader from your current iOS device.
- Pair the card reader to a secondary iOS device that has the Shopify POS app installed.
- Complete the card reader update.
- Unpair the card reader from the secondary iOS device.
- Pair the card reader to your primary iOS device to process transactions.
Troubleshoot payment acceptance
If your card reader appears to be working, but isn't processing payments, then investigate the problem using the following steps:
Make sure that you're inserting the card correctly.
If you're in Canada and the card reader is declining an Interac tap payment, then confirm that the amount is for less than 100 CAD for a card payment or 200 CAD for an Apple Pay or Google Pay wallet account.
Force quit the Shopify POS app and then turn off the device. Turn the device back on, open Shopify POS, and make sure that the card reader has reconnected. When the card reader's status light shows that the reader is connected, try another test order.
Attempt a pinhole reset of your reader. The pinhole is located on the top of the reader, next to the power button. Insert a thin pointed object, such as the end of a paper clip, into the hole and press down for five seconds to reset the reader.
If your card reader is still not working, then send a report to Shopify Support by tapping ≡ > Support > Send a Report. Support will contact you after the report has been submitted.
Shopify Dock for the Tap & Chip Reader
The dock for the Tap & Chip Reader provides the following benefits:
keeps the reader powered on
elevates the reader
secures the reader to a countertop
Attach the Tap & Chip Reader
You need to power on and pair the Shopify Tap & Chip card reader before you insert it into the dock.
Optional: Mount the dock to a countertop using the M5 (0.8 mm) bolt and nut. You need to drill a hole through the countertop. You then screw the bolt through the bottom of the countertop and into the bottom of the dock.
Remove the end cap from the dock.
Slide the Tap & Chip Reader into the dock. Make sure that the USB-C connector on the dock connects to the card reader.
Replace the end cap.
Connect the power cable to the dock and then to a power source that has a USB-A connector, such as the Shopify Retail Stand.
Shopify Tap & Chip iPhone case
The case is designed to attach the Shopify Tap & Chip reader to the back of your iPhone. This gives you the mobility and ease to take payments without being restricted to a countertop checkout. It also offers protection for your iPhone and card reader.
Attaching the case to the iPhone and Shopify Tap & Chip reader
We recommend that you attach the iPhone to the case before you attach the Shopify Tap & Chip reader.
Attach the case to the iPhone.
Attach the case to the Shopify Tap & Chip reader.
Remove the Shopify Tap & Chip reader from the case before you detach the iPhone.