Tap & Chip Reader
Available only from Shopify
The Shopify Tap & Chip Reader is an EMV-compliant card reader that connects wirelessly to your iPad or iPhone. You can use Shopify's Tap & Chip Reader to accept contactless and chip card payments with the Shopify POS app.
Card reader requirements
To use the Tap & Chip Reader, you need to meet the following requirements:
- a store based in the United States or Canada
- Shopify Payments activated as your store's payment provider
- the all-new Shopify POS
- a compatible iPad or iPhone that is running iOS 11.4 or higher and supports Bluetooth 4.2 or higher:
Devices that work with the Tap & Chip reader Device Description iPhone iPhone 5 or better running iOS 11.4 or higher iPad Air Generation 2 or better running iOS 11.4 or higher iPad Generation 4 or better running iOS 11.4 or higher iPad mini Generation 2 or higher running iOS 11.4 or higher iPad Pro All iPad Pro models running iOS 11.4 or higher
Supported payment types in the United States
In the United States, you can use the Tap & Chip Reader to accept payments from the following payment types:
- Visa and Visa Debit
- Mastercard and Mastercard Debit
- American Express
- Apple Pay
- Apple Pay Cash
- Google Pay
- Samsung Pay
Supported payment types in Canada
In Canada, you can use the Tap & Chip Reader to accept payments from the following payment types:
- American Express
- Interac Debit
- Apple Pay
- Google Pay
- Samsung Pay
For Visa, Mastercard, and American Express there's a $250 CAD limit when the card is tapped directly. There is no limit if the card is associated with Apple Pay or Google Pay wallet.
For Interac, there's a $100 CAD limit when the card is tapped directly, and a $200 CAD limit when the card is associated with Apple Pay or Google Pay wallet. To make purchases for larger amounts, or if your customer has exceeded their tap limit, your customer can insert the card and enter their PIN.
Where to buy the Tap & Chip Reader
The Tap & Chip Reader is a PCI-compliant device. In order to maintain these standards, the card reader and POS app both perform security checks throughout the day in stores based in Canada. These security checks can't be bypassed, and might occur during transactions.
As protection against modification, the reader will enter a tampered state if it is tampered with or dropped with a severe impact. The tampered state is indicated by red LEDs illuminated on both the left and right of the machine. After the reader has entered the tampered state, it will become unusable and will need to be replaced.
Power the Tap & Chip Reader on and off
To turn on the Tap & Chip Reader, press and release its power button. The status lights turn on. If you've already paired and connected the reader with your POS device, then the reader automatically reconnects to the device.
After one hour of inactivity, the Tap & Chip Reader goes to sleep. You need to press and release the power button to wake the card reader again. If you press and hold the power button for 4 seconds or more, then the reader resets any Bluetooth pairing it had, and needs to be paired again.
Charge the Tap & Chip Reader
You can charge the Tap & Chip Reader by using the USB cable that's supplied with it. To charge the reader, plug the small end of USB connector into the card reader or its base, and then plug the large end into a phone charger or computer.
The Tap & Chip Reader takes 1-2 hours to charge fully. After the reader's fully charged, its battery should last for a week of selling.
Press the power button to display the reader's battery level on the four status lights:
|● ● ● ●||Full charge|
|● ● ● ○||75% charge|
|● ● ○ ○||50% charge|
|● ○ ○ ○||25% charge|
|● ○ ○ ○ (red)||Low battery|
|● ❂ ○ ○ (flashing)||Charging|
Pair and connect the Tap & Chip Reader to your POS device
To use the card reader with Shopify POS, you need to pair the reader with your device through Shopify POS. After the reader and device are paired, the reader will automatically connect to the device whenever both are turned on and in range.
Press and release the power button to turn on the reader.
In Shopify POS, tap ≡ > Settings > Set up hardware.
Tap Card reader.
On the Select Reader page, tap Tap & Chip.
Press and hold the power button on the card reader for 4 seconds, then release. The 4 LED indicator lights across the top flashes back and forth to show that the reader is ready for pairing.
- When the card reader appears beneath Available card readers, tap Connect beside it.
Unpair the Tap & Chip Reader from your POS device
You can use the Tap & Chip Reader with only one device at a time. If you want to use the card reader with another device, then you need to first unpair it from its current device.
From Shopify POS, tap ≡, and then tap Settings.
Tap Manage connected hardware.
Tap the name of your connected card reader.
Tap Forget card reader.
Accept a tap payment with the Tap & Chip Reader
You can use the Tap & Chip Reader to accept contactless tap payments.
Contactless payments can be limited to purchases under a specified amount, depending on the payment type or the country where your business is based. To make purchases for larger amounts, or if your customer has exceeded their tap limit, your customer can insert the card and enter their PIN.
From the Shopify POS, tap Checkout. If the Tap & Chip Reader is connected and ready, then a Tap or insert card option becomes available.
Tap the contactless payment card or device on the face of the card reader and hold it in place until the four blue notification lights appear. When Shopify POS displays a Payment received message, the transaction is complete.
Accept a chip payment with the Tap and Chip Reader
You can use the Tap & Chip Reader to accept chip card payments.
From the Shopify POS, tap Checkout. If the Tap & Chip Reader is connected, it will say Tap or insert card at the top of the screen.
Allow the customer to tap or insert their card. The chip should face up, towards the Shopify logo.
If an account selection is required, then the customer must select if they're using their checking or savings account. Depending on the bank that the customer uses, they might also be prompted to select which language to complete the transaction in.
Allow the customer to discretely enter their PIN on the PIN entry screen. After the customer completes the entry of their PIN, they tap the green button with the checkmark logo.
When the transaction is successful, choose whether to provide a receipt, and then tap Start new order. The customer can now remove their card.
Refunding or exchanging with the Tap and Chip Reader
Refunds are available for Interac debit if the card is present to prevent fraud, and so can't be completed through the admin. If the customer used an Interac card attached to a digital wallet, such as Apple Pay or Google Pay, then the original device used must be present. You cannot refund using a different payment method than was originally used, including cash.
Exchanges are only available to merchants using Shopify POS Pro.
Troubleshoot the Tap & Chip Reader
If your card reader isn't working, then you can troubleshoot the problem by going through the following steps with a test order:
Check that you meet the requirements to use the Tap & Chip Reader.
Check that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you can't process payments with the Tap & Chip Reader.
Check that your device has Bluetooth enabled and that the card reader is showing as connected in the Shopify POS hardware settings. If the card reader isn't showing as connected, then try pairing the card reader with your device.
If you are also using a Tap, Chip and Swipe reader (available only in the US), tap the connectivity menu in the bottom right corner and check whether your device is also paired with the Tap, Chip and Swipe card reader.
When both card readers are paired with your device, Shopify POS will prioritize the Tap, Chip and Swipe card reader because it has the most features. If you want to use the Tap and Chip reader instead, then turn off the Tap, Chip and Swipe reader.
If your card reader's still not working, then send a report to Shopify Support by tapping ≡ > Support > Send a Report. Support will contact you after the report has been submitted.
Troubleshoot card reader update
If you are updating the card reader through your POS app and the update freezes, then you must pair the card reader to different device and try again.
- Unpair the card reader from your current iOS device.
- Pair the card reader to a secondary iOS device which has the Shopify POS app installed.
- Complete the card reader update.
- Unpair the card reader from the secondary iOS device.
- Pair the card reader to your primary iOS device to process transactions.
Troubleshoot payment acceptance
If your card reader appears to be working but is not processing payments, then troubleshoot the problem by going through the following steps with a test order:
Make sure that you're inserting the card correctly. If you're in Canada, then you can't insert a debit card to process a payment. Tap the card instead.
If you're in Canada and the card reader is declining an Interac tap payment, then confirm that the amount is for less than $100 CAD for a card payment or $200 CAD for an Apple Pay or Google Pay wallet account.
Force quit the Shopify POS app and then turn off the device. Turn the device back on, open Shopify POS, and make sure that the card reader has reconnected. When the card reader's status light shows that the reader is connected, try another test order.
Attempt a pinhole reset of your reader. The pinhole is located on the top of the reader, next to the power button. Insert a thin pointed object, such as the end of a paper clip, into the hole and press down for five seconds to reset the reader.
If your card reader is still not working, then send a report to Shopify Support by tapping ≡ > Support > Send a Report. Support will contact you after the report has been submitted.
Shopify Dock for the Tap & Chip Reader
The dock for the Tap & Chip Reader provides the following benefits:
keeps the reader powered on
elevates the reader
secures the reader to a countertop
Attach the Tap & Chip Reader
You need to power on and pair the Shopify Tap & Chip card reader before you insert it into the dock.
Optional: Mount the dock to a countertop using the M5 (0.8 mm) bolt and nut. You need to drill a hole through the countertop. You then screw the bolt through the bottom of the countertop and into the bottom of the dock.
Remove the end cap from the dock.
Slide the Tap & Chip Reader into the dock. Make sure that the USB-C connector on the dock connects to the card reader.
Replace the end cap.
Connect the power cable to the dock and then to a power source that has a USB-A connector, such as the Shopify Retail Stand.
Shopify Tap & Chip iPhone case
The case is designed to attach the Shopify Tap & Chip reader to the back of your iPhone. This gives you the mobility and ease to take payments without being restricted to a countertop checkout. It also offers protection for your iPhone and card reader.
Attaching the case to the iPhone and Shopify Tap & Chip reader
We recommend that you attach the iPhone to the case before you attach the Shopify Tap & Chip reader.
Attach the case to the iPhone.
Attach the case to the Shopify Tap & Chip reader.
Remove the Shopify Tap & Chip reader from the case before you detach the iPhone.