Adding or removing a cart note for a Shopify POS order

If a customer has given you special instructions, or if there is anything about a specific order that you or your staff need to remember, then you can attach a note to the order during checkout. You can also add a note to a completed order from the Shopify POS Orders screen at a later time.

Add a note while the order's still in the cart

You can add a note to an order that's still in the cart.

Steps:

  1. In the Cart section of the products and cart screen, tap the ... button in the top right corner:

    Cart tray buttton iPad - Shopify POS

  2. Tap Add Note.

  3. Enter your note, and then tap Done.

Remove a cart note

You can remove a cart note from an order while it's still in the cart.

Steps:

  1. If you can't see the cart note, tap the ... button in the top right of the Cart section of the screen:

    Cart tray button iPad - Shopify POS

  2. Tap the - symbol beside the note:

    Delete note iPad - Shopify POS

  3. When the symbol turns red, tap it again.

Add a note to an order

You can add a note to an order from the receipt screen at the end of the transaction.

Steps:

  1. From the receipt screen of the Shopify POS app, tap Add note:

    Add note to order iPhone - Shopify POS

  2. Enter your note, and then tap Done.

Add a note to an order

You can add a note to an order from the receipt screen at the end of the transaction.

Steps:

  1. From the receipt screen of the Shopify POS app, tap Add note:

    Add note to order android - Shopify POS

  2. Enter your note.

  3. Tap the check mark to add your note to the order.

Ready to start selling with Shopify?

Try it free