Setting up pickup for online orders
You can set up the option for customers to pick up their online orders at your retail store, curbside, or any location that you choose.
To do this, enable the local pickup option for each location where customers can go to get their orders.
The shipping rate for local pickup is set to Free and can't be changed.
Each pickup order requires you or a staff member to verify that each item is in stock. After you verify each item, you can send a notification to the customer that the order is ready. You can also print a pickup slip to attach to the order.
When a customer comes to get their order, you need to change the order status within Shopify from unfulfilled to fulfilled. This signals to you and your staff that the order has been picked up and no further action is required.
You can add pickup delivery instructions by managing the preferences for your pickup locations. For example, you can use pickup to offer curb-side pickup. After a customer places an order online and arrives at your store, you can have them call you and then you can bring their order out to them.
On this page
Eligibility
If your store has multiple locations, then to use the pickup option you need to have multi-origin shipping activated.
If you have questions about the eligibility requirements, then contact Shopify Support.
Checkout experience
After you enable the local pickup option, your customers can choose between Ship and Pick up in the Delivery method section of your checkout. When they select Pick up, they can choose the location where they want to pick up their order.
Customers see the Pick up option only if they meet the following requirements:
- All the products in the cart are eligible for pickup.
- All the products are available in inventory at a pickup location.
A customer can't choose to have some items shipped and some items picked up on the same order. Instead, the customer should place two separate orders. If you're using a theme that supports pickup availability, then the customer can see whether a product is available for pickup before they add it to their cart.
Before setting up local pickup
You need to complete the following before you can offer local pickup:
- Verify that the fulfillment priority order for your online orders is set up to meet your business needs.
- Stock inventory at each pickup location.
- Disable any pickup apps.
- Ensure that each person who is preparing items for pickup or marking orders as picked up has access to your Shopify admin.
- Update any location names so that customers can understand where to go to pickup their order.
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Let each pickup location fulfill online orders.
By default, letting a location fulfill online orders also means that non-pickup online orders can take inventory from your pickup or retail locations. Make sure that you review your fulfillment priority and modify it if necessary. If the Continue selling when out of stock option is selected for a product, then local pickup orders can be placed for locations without inventory.
You can also set up a location to fulfill pickup orders only.
Set up the local pickup option
You need to set up the local pickup option for each location where customers can go to get their orders.
Setup includes enabling local pickup, choosing the expected pickup time that customers see when they check out, and specifying any pickup instructions in the Order ready for pickup notification.
From your Shopify admin, go to Settings > Shipping and delivery.
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Under Local pickup, click Manage beside the location that you want to enable. If you have several locations, then click Show more to display all your locations.
You must have a location set up already before you can select it.
Select This location offers local pickup.
Under Information at checkout, change the settings to meet your needs.
Optional: Under Order ready for pickup notification, enter pickup instructions for customers.
- Click Save.
From the Shopify app, go to Store > Settings > Shipping and delivery .
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Under Local pickup, tap Manage beside the location that you want to enable. If you have several locations, then click Show more to display all your locations.
You must have a location set up already before you can select it.
Tap This location offers local pickup.
Under Information at checkout, change the settings to meet your needs.
Optional: Under Order ready for pickup notification, enter pickup instructions for customers.
- Tap Save.
From the Shopify app, go to Store > Settings > Shipping and delivery .
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Under Local pickup, tap Manage beside the location that you want to enable. If you have several locations, then click Show more to display all your locations.
You must have a location set up already before you can select it.
Tap This location offers local pickup.
Under Information at checkout, change the settings to meet your needs.
Optional: Under Order ready for pickup notification, enter pickup instructions for customers.
- Tap Save.
Manage preferences for a local pickup location
The settings for each local pickup location include the following:
- Enabling or disabling local pickup.
- Specifying any instructions or information related to pickup, such as store hours or a reminder to the customer to bring a copy of their order confirmation. The information is included in the notification that you send when you prepare an order for pickup.
- Choosing the estimated pickup time to show when the customer checks out. For example, you might choose Usually ready in 2 hours.
From your Shopify admin, go to Settings > Shipping and delivery .
Under Local pickup, click Manage for the location that you want to edit.
Update the settings.
Click Save.
From the Shopify app, go to Store > Settings > Shipping and delivery .
Under Local pickup, tap Manage for the location that you want to edit.
Update the settings.
Tap Save.
From the Shopify app, go to Store > Settings > Shipping and delivery .
Under Local pickup, tap Manage for the location that you want to edit.
Update the settings.
Tap Save.
Show pickup availability to your customers
Some themes let you show customers whether a product is available for local pickup. On each product page, a pickup availability section shows whether the product is available, and the estimated time frame for pickup.
After local pickup is enabled, the product page displays whether the product is available for pickup at one or more of your local pickup locations. This information appears only for products that are stocked at at least one pickup location and have This is a physical product selected in the Shipping section of a product variant's details.
From your Shopify admin, go to Products.
Select a product.
Under Variants, select a variant.
Under Shipping, check This is a physical product.
Click Save.
If you have local pickup enabled for only one location, then the location and pickup availability is displayed for that location. Customers can click View store information to learn more about the pickup location.
If you have local pickup enabled for more than one location, then the pickup availability section displays the location and pickup availability for one of your stores. Customers can click Check availability at other stores to check the product's availability at all of your locations that have pickup enabled.
This feature is currently available in Dawn, and several paid themes in the Shopify Theme Store.
Customize notification emails for local pickup
As part of local pickup, emails are sent to customers automatically about the status of their order.
You can customize the default text of each notification.
Customers who choose to pickup their order are sent the following email notifications:
- Order confirmation
- Order ready for pickup
- Order picked up
Customize the Order confirmation notification
For the Order confirmation email template, you can add content related to pickup by wrapping it in the following liquid variable: {% if order.pickup_in_store? %}
If you need to reset a template to its default, then click Revert to default.
From your Shopify admin, go to Settings > Notifications.
Click Order confirmation.
In Email subject, enter a descriptive subject line. In Email body, enter the email message.
Click Save.
For the Order confirmation email template, you can add content related to pickup by wrapping it in the following liquid variable: {% if order.pickup_in_store? %}
If you need to reset a template to its default, then tap Revert to default.
From the Shopify app, go to Store > Settings > Notifications.
Tap Order confirmation.
In Email subject, enter a descriptive subject line. In Email body, enter the email message.
Tap Save.
For the Order confirmation email template, you can add content related to pickup by wrapping it in the following liquid variable: {% if order.pickup_in_store? %}
If you need to reset a template to its default, then tap Revert to default.
From the Shopify app, go to Store > Settings > Notifications.
Tap Order confirmation.
In Email subject, enter a descriptive subject line. In Email body, enter the email message.
Tap Save.
Customize the Order ready for pickup notification
You can customize the content of the Order ready for pickup notification for each location.
From your Shopify admin, go to Settings > Shipping and delivery.
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Under Local pickup, click Manage beside the location. If you have several locations, then click Show more to display all your locations.
You must already have a location set up before you can select it.
Under Order ready for pickup notification, enter pickup instructions for customers.
Click Save.
From the Shopify app, go to Store > Settings > Shipping and delivery .
-
Under Local pickup, tap Manage beside the location. If you have several locations, then click Show more to display all your locations.
You must already have a location set up before you can select it.
Under Order ready for pickup notification, enter pickup instructions for customers.
Tap Save.
From the Shopify app, go to Store > Settings > Shipping and delivery .
-
Under Local pickup, tap Manage beside the location. If you have several locations, then click Show more to display all your locations.
You must already have a location set up before you can select it.
Under Order ready for pickup notification, enter pickup instructions for customers.
Tap Save.
Customize the Order picked up notification
If you need to reset a template to its default, then click Revert to default.
From your Shopify admin, go to Settings > Notifications.
Click Picked up.
In Email subject, enter a descriptive subject line. In Email body, enter the email message.
Click Save.
If you need to reset a template to its default, then tap Revert to default.
From the Shopify app, go to Store > Settings > Notifications.
Tap Picked up.
In Email subject, enter a descriptive subject line. In Email body, enter the email message.
Tap Save.
If you need to reset a template to its default, then tap Revert to default.
From the Shopify app, go to Store > Settings > Notifications.
Tap Picked up.
In Email subject, enter a descriptive subject line. In Email body, enter the email message.
Tap Save.