Inventory states for Shopify Fulfillment Network

Inventory states help you to understand where your inventory is physically and whether it can be sold. The amount of inventory displayed in the Shopify admin might be different than the amount displayed in the Shopify Fulfillment Network (SFN) app.

Access SFN inventory states

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shopify Fulfillment Network.

  3. Click Open app.

  4. Click the Inventory tab.

  5. The amount of inventory that's in each inventory state is displayed in the columns of the table.

  6. Optional: Click a product to view the detailed inventory state.

Inventory differences between the SFN app and your Shopify admin

Because the SFN app and the Shopify admin calculate inventory amounts in different ways, different inventory amounts might be displayed. The following are common causes for the inventory differences:

Inventory differences because of fulfillment delay

If you have a fulfillment delay configured, then the amount of inventory displayed in the SFN app might be higher than the amount of inventory displayed in your Shopify admin. The discrepancy occurs because inventory is changed to a Committed state in the Shopify admin when an order is created, but inventory in the SFN app remains in an Available state until the fulfillment delay has ended. When the fulfillment delay ends, the inventory becomes Unavailable in the SFN app and the status changes to Fulfillment in progress.

Inventory differences because of inventory balancing

Inventory is in an Internal transfer state as part of inventory balancing, then the inventory amount displayed in the SFN app might be lower than the inventory amount displayed in the Shopify admin. Because inventory that's part of inventory balancing isn't available to be sold, a lower inventory amount might be displayed in the SFN app than in your Shopify admin.

SFN inventory state definitions

Shopify Fulfillment Network uses the following states to group your inventory:

Definitions for each SFN inventory state
Inventory state Definition

Inventory that's in transit to an SFN fulfillment center. This inventory isn't available for sale until the fulfillment center receives it and the status changes to Available.

On a product's page, you can access a more detailed incoming inventory state.

  • Inbound transfer: Inventory that’s incoming as part of an inbound transfer.
  • Incoming return: Inventory that's incoming as a part of a return.
On hand Total inventory that's at an SFN fulfillment center and in an Available or Unavailable state.
Available Inventory that's available to be sold.

Inventory that's not available to be sold.

On a product's page, you can access a more detailed unavailable inventory state.

  • Fulfillment in progress: Inventory that's been sold.
  • Internal transfer: Inventory that's being moved from one fulfillment center to another as part of inventory balancing.
  • Rework: Inventory that's being inspected and repacked, so it can be made available for fulfillment.
  • Damaged: Inventory that's damaged and waiting to be disposed or sent back to you.
  • Send back: Inventory that's being sent back to you.

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