Resolving shipping address errors

When Shopify Fulfillment Network (SFN) receives an order, it checks your order's shipping address for any formatting that might cause shipping issues. If there are issues with the format of your order's shipping address, then SFN can’t print a shipping label and the order is placed on hold.

Error messages that explain the issues with your order's shipping address are displayed on the order details page in your SFN app. For SFN to start processing your order, you need to resolve all of your order's shipping address errors.

Resolve shipping address errors

To resolve shipping address errors, you make the required changes in your Shopify order, and then request fulfillment in your SFN app for the order changes to sync.

  1. From your Shopify admin, go to Apps > Shopify Fulfillment Network.
  2. In the Overview tab, click View in the ON HOLD column.
  3. Click the order that you want to learn more details about the hold. The On Hold section lists the shipping address errors that put your order on hold.
  4. Click fix the shipping address to open the order details page in your Shopify admin.
  5. On the order details page in your Shopify admin, click Edit in the SHIPPING ADDRESS section.
  6. Make the recommended changes on the shipping information to resolve the errors.
  7. Click View fulfillment details in app.
  8. In your SFN app, click Request fulfillment, and then click Request fulfillment again to confirm.

After you resolve the shipping address error, you can refresh the page to display the updated order information.

Shipping address errors

Missing address information

If there's a required information missing from your order's shipping address, then your SFN orders display an error in one of the following formats:

  • Address line 1 is required.
  • City is required.
  • Postal code is required.
  • State or province is required.
  • Country is required.
  • Name is required.

A phone number is required for international orders

If you are shipping internationally and your order's shipping address doesn't have a phone number, then your SFN orders display the A phone number is required for international orders error.

International customs offices and carriers require a phone number to communicate any issues or questions regarding an order. If you're shipping internationally, then you need to add a phone number to your order's shipping address.

To avoid this error in the future, edit your Checkout settings to make phone numbers mandatory.

Wrong postal code format

To resolve zip and postal code issues, make sure your postal code is in accurate format. You can use external tools to check your postal code, for example SmartyStreets address validator.

Name has too many characters

If the Name or Company fields have too many characters. then your SFN orders display an error in one of the following formats:

  • Company must have fewer than X characters.
  • First name and last name must have fewer than X characters combined.
  • First name, last name, and company name must have fewer than X characters combined.

You can reduce the characters in the Name field by removing the following text:

  • ATTENTION or ATTN
  • name titles such as MR, MRS, DR, or PHD

You can reduce the characters in the Company field by shortening the company name and keeping it recognizable. For example, The Seventy Sixth Street Bakery Company can be edited to 76th St Bakery Company.

Address has too many characters

If the Address or Zip field has too many characters, then your SFN order displays an error in one of the following formats:

  • Address line 1 must have fewer than X characters.
  • Address line 2 must have fewer than X characters.
  • City must have fewer than X characters.
  • Country must have fewer than X characters.
  • Postal code must have fewer than X characters.
  • City must have fewer than X characters.
  • State/province must have fewer than X characters.

You can decrease the number of characters by entering apartment details in the Apartment field, and by using the following abbreviations for street type and cardinal direction:

Abbreviations of street information
Long form Abbreviation
Numbered streets, such as First Use the number format, such as 1st
North, South, East, or West N, S, E, or W
Road Rd
Street St
Court Ct
Lane Ln
Apartment Apt
Avenue Ave
Boulevard BLVD
Circle CIR
Highway HWY
Mountain MTN
Square SQ
Suite STE

Military and diplomatic address must follow guidelines

If you are shipping to a military or diplomatic destination and your order's shipping address doesn't follow US Military mail guidelines, then your SFN orders display the For military and diplomatic mail, city must be one of APO, DPO, or FPO error. The acronyms in this error message have the following meaning:

  • APO: Air or Army Post Office,
  • DPO: Diplomatic Post Office
  • FPO: Fleet Post Office.

To make sure that your military and diplomatic mail is sent without delays, confirm that your order's shipping address format satisfies the following guidelines:

  • The Name field must contain the recipient’s full name, rank is optional.
  • The Address field must include the recipient’s unit and box number in the following format:
    • Air Force (APO): PSC # Box #
    • Army (APO): Unit # Box #
    • Embassy (DPO): Unit # Box #
    • Navy (FPO): Ship # Hull #
  • The City field must contain either APO, DPO, or FPO to route packages as the military mail instead of international mail. The city shouldn't be the actual destination city or to the Military Post Office (MPO).
  • The State field must be either AA (Armed Forces Americas), AE (Armed Forces Europe), or AP (Armed Forces Pacific). The state shouldn't be the actual destination state.
  • The ZIP Code field must be a military postal code, not the destination postal code or billing zip code. Military postal codes are matched to the state code in the following format:
    • AA state zip code begins with 340
    • AE state zip code begins with 090-099
    • AP state zip code begins with 962-966
  • The Country field must be US or United States.

For examples of correctly formatted military mail addresses, refer to the following table:

Examples of military mail addresses
Air Force (APO) Army (APO) Navy (FPO) Embassy (DPO)
SGT John Connor
PSC 1234 Box 12345
APO AE
09324-2928
LT Ed Traxler
Unit 45013 Box 2666
APO AE
09388
CPT Miles Bennet
USS Hornet DDG 96
FPO AA
96543-1234
Kyle Reese
Unit 8100 Box 121
DPO AP
96377

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