Addressing declined fulfilment requests on Shopify Fulfillment Network

If an issue prevents Shopify Fulfillment Network (SFN) from fulfilling your order, then a fulfillment request will be declined. To view the reason that a fulfillment request was declined, access the order in your Shopify admin. Depending on the reason the fulfillment was declined, you may need to manually request a new fulfillment, or the fulfillment request may be sent again automatically.

Access SFN fulfilled orders with declined fulfillments

You can access orders that have a declined fulfillment request to find out the reason that it was declined and address any issues.

Steps

  1. From your Shopify admin, go to Orders.
  2. Click Filter, then click Fulfillment status, and then click Request declined.
  3. Click the order that you want to view the declined reason for.

If no action is required, then a new fulfillment will automatically be sent to SFN. Otherwise, resolve the issue and then manually request a new fulfillment.

Manually request fulfillment for an order that was declined

Depending on the reason that a fulfillment request is declined, you might need to manually request a new fulfillment. After you've resolved the reason that a fulfillment was declined by SFN, you can manually request a new fulfillment.

Steps:

  1. From your Shopify admin, go to Orders.
  2. Click the order that you want to request the fulfillment for.
  3. Click Request fulfillment.

The fulfillment request status changes to In progress.

Reasons SFN might decline a fulfillment request

SFN fulfillment centers might decline a fulfillment request for the reasons outlined below.

Reasons that a Shopify Fulfillment Network fulfillment request can be declined
Reason Detailed reason Resolution
Not enough inventory There isn't enough inventory available to fulfill the order Transfer new inventory to SFN
Product is being transferred When the product arrives at an SFN fulfillment center, the fulfillment will continue automatically
Product is being transferred but has no tracking information When the product arrives at an SFN fulfillment center, fulfillment will continue automatically
Products have arrived at the SFN fulfillment center and are waiting to be processed When processing is completed, fulfillment will continue automatically
Product is unrecognized Add the product to the Shopify Fulfillment Network, then request fulfillment again
Order can't be processed Items sent internationally require a value greater than 0 Add a price to the product, then request fulfillment again. The customer won't be billed for the difference
Order processing has been disabled for your store Activate order processing, then request fulfillment again
Fulfillment has been paused for 1 or more products Contact Shopify Support for more information
Your store has no active fulfillment centers Contact Shopify Support to set up an active fulfillment center
No Shopify Fulfillment Network fulfillment center can fulfill this order Contact Shopify Support for more information
Invalid address The shipping address for the order is invalid Correct the shipping address, then request fulfillment again
Delivery restrictions No carriers are available to ship to the shipping address on this order Change the shipping address or change the fulfillment location, then request fulfillment again

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