Shopify Shipping with Correos

If you're shipping from a location in Spain, then you can buy Shopify Shipping labels from Correos. You can ship your products from a Correos drop-off location to your customer's address within Spain. The shipping rates that you're charged are based on Shopify's account with Correos.

Considerations for shipping packages with Correos

Review the following considerations when using Shopify Shipping with Correos:

  • Shopify Shipping with Correos ships domestically within Spain only, no international destinations are supported.
  • To purchase Correos shipping labels, your store's address needs to be based in Spain.
  • You can't schedule pickups with Correos to collect your shipments through Shopify Shipping.
  • Shipping claims for late deliveries aren't supported for Correos shipments.
  • Correos doesn't ship to PO boxes.

Getting your products to Correos

You can drop off your products at a Correos drop-off location. Find your nearest Correos drop-off location.

Domestic shipping with Correos

Correos doesn't have guaranteed delivery times, but it aims to deliver shipments within 72 hours depending on the origin of the goods and products.

Review the following table to learn more about Correos shipping services within Spain:

Correos shipping services
Shipping Service Description
Correos Standard Home Delivers packages within 2-3 days.
Correos Premium Home Delivers packages within 1-2 days.

If your shipment fails to deliver, then after 2 failed delivery attempts, the shipment is left at the post office for 15 days for the consignee to collect it. If the consignee doesn't collect the shipment at the post office, then the parcel is returned to the sender.

Package requirements

Review the following package requirement values for Correos domestic shipments:

  • Minimum dimensions are 10 cm in length, 15 cm in width, and 1 cm in height.
  • Maximum values for Paq Today package type are the following:
    • 39 x 39 x 29 cm
    • maximum weight is 8 kg
  • Maximum values for Paq Premium, Paq Estándar, Paq Retorno, Paq Retorno Premium package types are the following:
    • maximum sum of package dimensions (length + width + height) is 210 cm
    • the largest dimension can't exceed 120 cm
    • maximum weight is 30 kg

Correos offers extra dimensions for oversized packages. If the measurements roll over into the extra dimensions, then the price of the shipment is increased by 35%. If the measurements go beyond the extra dimensions, then the price of the shipment is increased by 70%.

The maximum extra dimensions are the following:

  • the sum of package (length + width + height) is 270 cm
  • the largest dimension can't exceed 170 cm
  • for roll and tube packaging the length can't exceed 170 cm.

Insurance coverage

Correos offers coverage of 15 EUR per kilogram, up to a maximum of 500 EUR.

Requesting support for Correos shipments

If you're using Correos with Shopify Shipping and you need help, then you can contact Shopify Support. You can also submit shipping claims for Correos shipments that are lost or damaged.

Claims for late shipments aren't supported.

Submitting a shipping claim for a lost shipment

If your Correos shipment is lost, then you can submit a claim from 3 days up to 1 year after the label purchase date.

To initiate a shipping claim with Correos, send an email to Shopify Shipping Support at shipping-claims@shopify.com and include the following information in the email:

  • your .myshopify.com address
  • the order number
  • Correos tracking number
  • cost invoice showing the value of the contents
  • description of the package and lost items

Submitting a shipping claim for a damaged shipment

If your Correos shipment is damaged, then you can submit a claim within 5 days from the delivery date.

To initiate a shipping claim with Correos, send an email to Shopify Shipping Support at shipping-claims@shopify.com and include the following information in the email:

  • your .myshopify.com address
  • the order number
  • Correos tracking number
  • photos of the outside of the package with the Correos label on the package
  • photos of the inside of the package
  • photos of the damaged items

Rerouting a shipment

You can request a shipment reroute only if the package isn't in transit or delivered. To reroute your shipment, you need to contact Shopify Support and provide the following information:

  • tracking number
  • the new delivery address

Disputing an adjustment

If you are incorrectly charged an adjustment, such as an adjustment for an incorrect shipment weight or oversized package, then you can dispute the adjustment within 5 days of the charge.

When you contact Shopify Support, make sure to provide the following information:

  • tracking number
  • reason for the dispute
  • any supporting documents or images, such as one that shows the measurement of a package

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