Setting up shipping to pickup points with Shopify Shipping

Note

This feature is currently only available to merchants in France.

You can set up the option to ship orders to a pickup point instead of directly to a customer's address. Pickup points are usually post offices, relay points, or pickup lockers.

During checkout, your customers can choose a delivery method to ship to a pickup point, and then select the pickup point where they want their order delivered.

After the order is delivered to a pickup point, your customer receives an SMS or an email notification that their order is ready for pickup. Some pickup points are open 24/7, so your customers can pick up their packages any time they want.

Requirements for using pickup points

To use pickup points, your store needs to have an eligible fulfillment location and use eligible Shopify Shipping carriers.

Review the following table of available fulfillment locations and shipping carriers for using pickup points:

Pickup points availability

Fulfillment location	Shipping carrier
France	Colissimo Mondial Relay

Pickup points examples

Pickup points and how they work can vary from carrier to carrier. Review the following table of pickup point examples:

Pickup points examples

Pickup point	Description
Post office	Local post offices.
Relay point	Retail businesses that are a part of the carrier's pickup network and offer local parcel pickup.
Specialized parcel store	Some carriers have their own local parcel stores where you can drop off, pick up, or return packages.
Self-service locker	Self-service lockers that are located near shopping centers, parking lots, and metro stations. These lockers are available 24/7, so packages can be picked up at any time.

Checkout experience

If you activate pickup points, then eligible customers have pickup points as a shipping option at checkout. Using a map or list of pickup points, customers can select the pickup point where want their shipment to be delivered.

After they select a pickup point, relevant information about the pickup point is displayed such as, opening hours, address details, pickup point name, and price.

Your customers need to meet the following requirements to have pickup points as an option during checkout:

• All physical products in the cart are eligible for shipping from one location.
• The fulfillment location has the inventory available to fulfill the entire order.
• The customer doesn't choose an accelerated checkout method in the first step of the checkout. If the customer pays using Shop Pay, Apple Pay, Google Pay, Amazon Pay, or PayPal, then shipping to pickup points isn't available.

Set up shipping to pickup points

You can set up shipping to pickup points for each of your store's eligible locations.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Shipping to pickup points section, click the location where you want to offer shipping to pickup points. If you have several locations, then click Show more to display all your locations.

3. Select Ship to pickup points from this location.

4. In the Pickup point rates section, click the … button, and then click Edit rate.

5. Select the pickup point providers to apply the rate to and set up your flat rate, weight, or price based shipping rates. If you want to offer free shipping, then enter 0.

6. Click Done, and then click Save.

After you set up shipping to pickup points, learn how to buy Shopify Shipping labels.