Shopify Shipping with Poste Italiane

If you're shipping from a location in Italy, then you can buy Shopify Shipping labels from Poste Italiane. You can schedule a pickup and ship products to your customer's address within Italy. The shipping rates that you're charged are based on Shopify's account with Poste Italiane.

Considerations for shipping packages with Poste Italiane

Review the following considerations when using Shopify Shipping with Poste Italiane:

  • Shopify Shipping with Poste Italiane ships domestically within Italy only, no international destinations are supported.
  • To purchase Poste Italiane shipping labels, your store's address needs to be based in Italy.
  • Poste Italiane doesn't support claims for late shipments.
  • You can't reroute a Poste Italiane shipment.
  • You can't drop off Poste Italiane packages at a post office. You need to schedule a pickup.

Getting your products to Poste Italiane

You need to schedule a shipment pickup by calling the Poste Italiane directly at 800-33-66-22 or through Poste Italiane website. To schedule a pickup, you need to provide the Poste Italiane tracking number that you can find on your shipping label.

Domestic shipping with Poste Italiane

Poste Italiane delivers shipments from Monday to Friday excluding holidays.

Poste Italiane shipping service
Shipping service Description
Poste Delivery Business Express Delivers packages within 1-2 business days

Package requirements

The maximum values that Poste Italiane allows for domestic shipments are the following:

  • maximum weight is 70kg (154 lb)
  • maximum sum of package dimensions is 450 cm (177.16 inches)
  • maximum longest side is 100 cm (39.3 inches)
  • no two dimensions can exceed 280 cm (110.23 inches) and 170 cm (66.92 inches), respectively.

Insurance coverage

Poste Italiane offers coverage of 1 EUR per kilogram.

Requesting support for Poste Italiane shipments

If you're using Poste Italiane with Shopify Shipping and you need help, then you can contact Shopify Support. You can also submit shipping claims for Poste Italiane shipments that are lost or damaged.

Submitting a shipping claim for a lost shipment

If your Poste Italiane shipment is lost, then you can submit a claim within 30 days from the expected delivery date.

To initiate a shipping claim with Poste Italiane, send an email to Shopify Shipping Support at shipping-claims@shopify.com and include the following information in the email:

  • your .myshopify.com address
  • the order number
  • Poste Italiane tracking number
  • cost invoice showing the value of the contents
  • description of the package and lost items
  • a filled in letter of complaint

Submitting a shipping claim for a damaged shipment

If your Poste Italiane shipment is damaged, then you can submit a claim within 10 days from the delivery date.

To initiate a shipping claim with Poste Italiane, send an email to Shopify Shipping Support at shipping-claims@shopify.com and include the following information in the email:

  • your .myshopify.com address
  • the order number
  • Poste Italiane tracking number
  • photos of the outside of the package with the Poste Italiane label on the package
  • photos of the inside of the package
  • photos of the damaged items
  • a filled in letter of complaint

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