Shopify Shipping with USPS

If you're shipping from a location in the United Stated, then you can buy Shopify Shipping labels from USPS. You can ship your packages domestically and internationally.

The shipping rates that you are charged are based on Shopify's account with USPS.

Domestic shipping with USPS

You can ship domestically within the United Stated with USPS using the following mail types:

Description of USPS shipping service types
Shipping Service Delivery Timeline Description
Priority Mail 1-3 business days Ship orders within the US.
Priority Mail Express 1-2 business days The fastest way to ship orders within the US and a money-back guarantee.
First-Class Package Service 2-3 business days An economical way to ship small packages within the US.
First-Class Mail 2-3 business days Ship letters and postcards.
Parcel Select Ground 2-8 business days A reliable and economical way to ship less-than-urgent deliveries and oversized packages. Available online only.
Media Mail 2-10 business days A cost effective way to send media (books, music, and other media). For more information, refer to USPS approved list for media mail.

All Shopify subscription plans have the same discounted rates from USPS for Priority Mail, Priority Mail Express, First-Class Package Service, and First Class Package International. All other USPS classes have tiered discounts.

Package requirements for USPS domestic shipments

The maximum values that USPS allows for domestic shipments are the following:

  • maximum weight is 70 lb (31.75 kg)
  • maximum girth and length combined is 108 inches (274 cm)

For more information about package requirements, refer to the USPS website.

International shipping with USPS

You can ship internationally with USPS using the following mail types:

Description of USPS International shipping service types
Shipping Service Delivery Timeline Description
First-Class Package International Service Varies An economical way to ship small packages internationally.
Priority Mail International 6-10 business days Ship orders internationally to 190 countries.
Priority Mail Express International* 3-5 business days The fastest way to ship orders internationally to 190 countries and a money-back guarantee to specific destinations.

Package requirements for USPS international shipments

The maximum values that USPS allows for international shipments vary per destination country. To find the maximum package values, go to the USPS Index of Countries and Localities page, and then select your shipment's destination country.

Getting your products to USPS

You can drop off your products at a USPS drop-off location or schedule a pickup.

Schedule a USPS pickup

Pickup times are based on the time zone of the pickup address. Any pickup times are estimates and depend on traffic, weather, and pickup address.

Pickups from USPS are free unless you want to specify a pickup time. Free pickups can be scheduled at any time during regular mail hours. It costs 24 USD to select the time of day for the pickup. Each pickup needs be scheduled separately through USPS.

For any assistance with scheduling a USPS pickup, contact USPS or call 1-800-ASK-USPS (1-800-275-8777).

Steps:

  1. From your Shopify admin, go to Orders.

  2. To schedule a pickup, do either of the following:

    • To schedule a pickup immediately after you purchase a shipping label, in the Package pickup section, click Schedule USPS pickup.
    • To schedule a pickup for an order that was fulfilled with USPS, open the order, click the ... icon, and then click Schedule pickup.
    • Schedule a pickup directly from USPS's website.
  3. Complete USPS's pickup form.

You can view your scheduled pickups from the Orders page in your Shopify admin.

If a driver doesn't show up for your scheduled pickup, then call USPS at 1-800-PICK-UPS (1-800-742-5877) with your pickup confirmation number. You can find your pickup confirmation number in the order's Timeline.

Cancel a pickup

To cancel a USPS pickup, do one of the following:

  • Visit USPS's pickup scheduler, and then click Modify an Existing Pickup.
  • Contact USPS at 1-800-ASK-USPS (1-800-275-8777).

Included USPS insurance coverage

Shipping insurance typically covers damaged and lost items, and lost shipments.

The amount that your shipment is insured for depends on the shipping service that you're using.

The following shipping services have liability coverage:

  • Priority Mail (up to 100 USD)
  • Priority Mail Express (up to 100 USD)
  • Priority Mail International (up to 200 USD)
  • Priority Mail Express International (up to 200 USD)

You can add more shipping insurance when you buy a shipping label.

Signature Confirmation

You can set your shipments to require a signature upon delivery by adding Signature Confirmation when you buy a shipping label for your order.

Shipments that use Priority Express Mail include Signature Confirmation by default. You can also pay 2.60 USD to add Signature Confirmation to the following USPS mail types:

  • First Class Package Service
  • Priority Mail
  • Parcel Select Ground
  • Media Mail

You can learn more about Signature Confirmation at USPS extra services page.

Shipping date

You can set a shipping date for your order. The date that you choose will print on the shipping label.

Order free shipping supplies

You can order free shipping supplies directly from USPS. You need to sign up for a free USPS account to receive your supplies.

Cubic Pricing with USPS Priority Mail

USPS offers discounted rates on Priority Mail for packages and envelopes that weigh less than 20 pounds and measure less than 0.5 cubic feet in volume. A package doesn't qualify for Cubic Pricing if its length, width or height is over 18 inches. Consider using Cubic Pricing if you typically send small and heavy products such as weights or coffee beans.

When a USPS Priority Mail rate is calculated through Shopify Shipping, both the regular Priority Mail shipping rate and the Cubic Pricing shipping rate are calculated, but only the cheapest option displays. For example, if the Priority Mail rate is 10.70 USD and the Cubic Pricing rate is 14.30 USD, then only the regular Priority Mail rate displays.

Calculating Cubic Pricing for packages

Use the following formula to calculate the cubic volume of a package. If the amount is less or equal than 0.5 cubic feet, then the package uses cubic rates. All measurements must be in inches.

Length (in inches) x Width (in inches) x Height (in inches) / 1728 = cubic feet

For example, you can apply the formula to a standard adult shoe box:

14" x 8" x 5" / 1728 = 0.4 cubic feet

This package is less than 0.5 cubic feet and qualifies for cubic rates.

Calculating Cubic Pricing for soft-pack and padded envelopes

USPS offers separate Cubic Pricing for soft-pack and padded envelopes. You can add small boxes to an envelope as long as the envelope keeps its flat shape. Expandable envelopes don't qualify for the envelope pricing and need to use Cubic Pricing for packages instead.

Use the following formula to determine if an empty envelope or soft-pack qualifies for Cubic Pricing. If the amount is less than 36 inches, then Cubic Pricing applies.

Length (in inches) + Width (in inches) = Total package length

USPS shipping manifests

If you have multiple shipments to give to USPS, then you can create a shipping manifest that links all your shipments together in a single barcode. USPS also refers to these shipping manifests as Shipment Confirmation Acceptance Notice forms, or SCAN forms.

Creating a manifest means that when USPS comes to collect your shipments, or when you drop off your shipments, USPS can scan the single barcode on your manifest to accept your shipments, instead of scanning each shipment individually.

Each shipping label in the manifest must have the same shipping origin address and the same Shipping date.

Considerations for creating shipping manifests

Review the following considerations when creating shipping manifests:

  • Each shipping label in the manifest must have the same shipping origin address and the same Shipping date.
  • Shipping dates for international labels on a manifest need to match the date that the labels were purchased.
  • If you void a shipping label that was added to a manifest, then the manifest is no longer valid. You need to have USPS scan the other shipments in that manifest individually. If you use a manifest that has voided labels on it, then you'll be charged for the voided labels.
  • To add shipping labels to the same day's manifest, you need to purchase them by 9:00 pm local time at the location from where the items are shipped.
  • You can't add labels purchased after the cutoff time to the same day's manifest. If you're buying labels after the cutoff time, then you can postmark them to the next day and add them to the next day's manifest.

Create a manifest

You can create a manifest directly from the Orders page or using the Shipping Manifests app.

When you create a manifest, labels that meet the following conditions are added:

  • tracking is included in the label
  • the Shipping date is the same day that you’re creating the manifest
  • the label hasn’t been added to another manifest

To avoid issues with multiple manifests, it's best to create your manifest at the end of the day before you go to USPS.

Steps:

  1. Create a new manifest using one of the following options:
    • From the app:
      1. From your Shopify admin, go to Apps > Shipping Manifests.
      2. Click Create manifest.
    • From the Orders page:
      1. From your Shopify admin, go to Orders.
      2. Click More actions > Create manifests.
    • From the Print Order page:
      1. Click Create manifest.
  2. Select the fulfillment location. All available shipping labels from the fulfillment location will be added to the manifest.
  3. Click Create manifest.
  4. Click Print manifest.

Reprint a manifest

You can reprint a manifest up to 6 months after you created the manifest.

Steps:

  1. From your Shopify admin, go to Apps > Shipping Manifests.
  2. Click the manifest.
  3. Click Print manifest.

Getting support for USPS shipments

To get help with your USPS shipment, such as rerouting a package or submitting a claim, you can contact Shopify Support or USPS directly depending on your issue.

Submitting a claim

You can contact USPS to submit a claim within 7 to 60 days of shipping your package. If you purchase additional shipping insurance when you purchase a shipping label through Shopify, then you can submit your Shipsurance insurance claim in the Shopify admin.

In certain cases of lost or delayed shipments, USPS offers refunds without the need for an insurance claim. For more information on domestic shipments, refer to the USPS's domestic refunds page. For more information on international shipments, refer to the USPS's international refunds page.

If your claim is approved, then you receive a check mailed to the address that is in the USPS online account.

Intercepting USPS shipments

USPS can stop the shipment or redirect your package that is not out for delivery or already delivered.

You can check if your package can be intercepted by entering the USPS tracking number at the Package Intercept page. If the package can be intercepted, refer to the USPS interception instructions for submitting a request to change your shipment.

Requesting support for USPS shipments

If you're using USPS with Shopify Shipping and you need help, then review the following table to learn who to contact.

Who to contact for help with USPS and Shopify Shipping based on your needs
Situation Contact
Get help before you buy a label. Shopify Support
Get assistance after buying a USPS label, such as rerouting a package. 1-800-275-8777
Monday - Friday 8:00 am - 8:30 pm ET
Saturday 8:00 am - 6:00 pm ET
TDD/TTY Relay: Call 1-800-877-8339. Ask for 1-800-275-8777.
Submit a USPS claim. USPS claims
Dispute a USPS shipping adjustment. Shopify Support

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