Working with apps

The Shopify App Store includes a variety of apps to help you run your store. Apps cover a wide range of functionality and features, but there are basic actions that you can do with each of them.

Install an app

Once you’ve found the app that you want, you can install it to your store by clicking Get on the app's page:

Get an app

Access an app from your admin

You can see all the apps you have installed in the Apps page of your admin:

  1. From your Shopify admin, click Apps (or press G A):

    Apps
  2. Click the app you want to access:

    Apps admin

Access an app's menu

You can access some features of an app through the app's menu:

  1. From your Shopify admin, click Apps (or press G A):

    Apps
  2. Click the app you want to open.

  3. Click Settings:

    Apps settings button

Uninstall an app

You can remove an app from your Shopify store through your admin:

  1. From your Shopify admin, click Apps (or press G A):

    Apps
  2. Locate the app you want to uninstall, and click the garbage can.

    Delete app

  3. Click Delete to uninstall the app:

    Remove app

Get help with apps

For help with any app built by Shopify, you can contact the Shopify Support Team by emailing support@shopify.com.

Since many of Shopify’s apps are built by third-party developers, you can contact the developer directly for help with their app. You can find developer contact information right on the app’s main page in the Shopify App Store:

Apps help updated

Below the developer's contact information is a Get Support button, which you can use to send the developer a message directly from the app's page in the Shopify App Store:

Get support button

When you use the Get Support button to send a message, Shopify will contact you three days later to ask if you received the support you needed. If you have not received support from the developer in that time, we will contact the developer on your behalf.

If you can’t reach a resolution with the developer, contact the Shopify Support Team by emailing support@shopify.com.

Requesting a refund or credit for an application purchase

If you wish to request a refund or credit for an application you purchased from the Shopify App Store, then you can use the Get Support button to reach out to the application developer.

If the application charge was processed through Shopify, the application developer may issue you a credit to be applied towards future application charges. This credit can be applied towards any future application purchase processed on Shopify. Any credits you use towards an application purchase will be recorded on your subscription invoice.

Some application charges are processed outside of Shopify. In this case, the developer may process the refund according to the original payment method used.

Want to discuss this page?

Visit the Shopify Community

Ready to start selling online with Shopify?

Try it free