Working with apps

Apps cover a wide range of functionality and features, but there are basic actions that you can do with each of them.

Install an app

After you've found an app that you want to use, you need to add it to your store. If you're installing an app from the Shopify App Store, then click Get on the app's listing page:

Get an app

After you click Get, you need to authorize the app in your Shopify admin.

If you're installing an app from a third-party developer's website, then click the related install link. After you click the install link, you need to authorize the app in your Shopify admin. At this step, you'll receive a warning that the app isn't from the Shopify App Store. This doesn't necessarily mean that the app isn't safe to use. However, the app has not been through the verification and approval process that's required for apps that are listed in the Shopify App Store.

Access an app in Shopify

You can see all the apps that you have installed from the Apps page in Shopify:

Access an app's menu

You can access some features of an app through the app's menu:

Uninstall an app

You can remove an app from your store from the Apps page in Shopify:

Get help with apps

The best place for you to get help with an app that you've installed depends on who made the app and where you installed it from:

Apps built by Shopify

For help with any app built by Shopify, you can contact the Shopify support team by emailing support@shopify.com.

Apps installed from the Shopify App Store

Most apps in the Shopify App Store are built by third-party developers (not by Shopify). If you need help with an app that was built by a third-party developer, then contact the developer directly. You can find the developer's contact information on their app listing page:

Apps help updated

Below the developer's contact information is a Get Support button, which you can use to send the developer a message directly from the app's page in the Shopify App Store:

Get support button

When you use the Get Support button to send a message, Shopify will contact you three days later to ask if you received the support that you needed. If you haven't received support from the developer yet, then Shopify will contact the developer on your behalf.

If you can’t reach a resolution with the developer, then contact the Shopify support team by emailing support@shopify.com.

Apps installed from a developer's website

If you need help with an app that you've downloaded from a developer's website, then contact the developer directly. You should be able to find the developer's contact information on the website where you installed the app. Shopify doesn't provide support for apps that you've downloaded directly from a developer's website.

Request a refund or credit for an application purchase

If you wish to request a refund or credit for an application you purchased from the Shopify App Store, then you can use the Get Support button to reach out to the application developer.

If the application charge was processed through Shopify, the application developer may issue you a credit to be applied towards future application charges. This credit can be applied towards any future application purchase processed on Shopify. Any credits you use towards an application purchase will be recorded on your subscription invoice.

Some application charges are processed outside of Shopify. In this case, the developer may process the refund according to the original payment method used.

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