Importing and exporting customer lists

If you have a customer list that you want to use in Shopify, you can enter it into a customer CSV file and then import it in your Shopify admin. You can also use the customer CSV template to build a new customer list.

Note

If you want to edit multiple customers that already exist in your customer list, you might find it easier to use bulk editing instead.

Import existing customers using the customer CSV

Shopify provides a template file that you can use as a guide to create your own customer list to import into your store. You can download and view our customer CSV template.

Note

We recommend importing your CSV to Google Sheets to view a formatted version of it.

To import a customer CSV:

  1. From your Shopify admin, click Customers (or press G C):

    Customers

  2. Click Import customers:

    Import customer

  3. In the Import Customers By CSV dialog, click Choose file, and then select your customer CSV file:

    Choose customer csv

  4. To update any existing customers click Overwrite existing customers that have the same email.

  5. Click Import customers. The customers whose records you've added to the CSV will appear on the Customers page in your Shopify admin.

If you import the blank customer CSV template without adding any new customers to it, it creates two default customer records in your store:

Import customers examples

  • Jane Doe is an example of a customer with only an email address
  • John Doe is an example of an customer with an email address and a shipping address.

Did you know?

Importing a CSV file will create a customer in your store for each email address in the file. Any customers with duplicate email addresses will be skipped during an import—only the last record with the duplicated email address will be imported into the customer list in your Shopify admin.

Export existing customers to a CSV file

You can export a CSV file of all your store's customers and their details, or a filtered list of customers and their details.

Exported CSV files can be opened in a spreadsheet application like Excel, Numbers, or Google Sheets, or used to connect your Shopify store with a third-party CRM system.

To export customers:

  1. From your Shopify admin, click Customers (or press G C):

    Customers

  2. Click Export:

    Export customers highlight

  3. Click one of the following export options:

  • Current page to export the customers showing in your store admin
  • All customers to export all your store's customers
  • Selected customer to export customers you have selected
  • Current Search to export a filtered list of customers.
  1. Select which file format you would like:
  • Select CSV for Excel, Numbers, and other spreadsheet programs if you plan to use a spreadsheet program with your customer CSV.

  • Select Plain CSV file if you plan to use a plain-text editor with your customer CSV.

  1. Click Export customers to download your customer CSV:
    Export customers group

Did you know?

If you are exporting more than 30 customers, an email will be sent you containing a secure download link. Click the link in your email to download your CSV file.

Format your customer CSV file

The first line of your customer CSV must include all the headers listed below, which are included in the customer CSV template.

Did you know?

CSV file headers are case sensitive—their capitalization must match the examples that appear in the following table.

Note

The Total Spent and Total Orders fields will not be imported with customer details.

First Name The first name of the customer.
Last Name The last name of the customer.
Email The email address of the customer.
Company The name of the company that customer uses if applicable.
Address1 The first line of the customer's address.
Address2 The second line of the customer's address, if necessary.
City The city the customer lives in.
Province The province or state the customer lives in. You must also enter the Province Code if this field is completed.
Province Code The province or state ISO code.
Country The country the customer lives in. You must also enter the Country Code if this field is completed.
Country Code The country ISO code.
Zip The postal or zip code for the customer's address.
Phone The customer's phone number.
Accepts Marketing Sets whether or not the customer agrees to subscribe to email marketing, such as a newsletter. Valid entries are yes or no.
Total Spent The customer's total amount spent. Valid entries must not have a currency symbol included. This field will not be imported with customer details.
Total Orders The customer's total number of orders. This field will not be imported with customer details.
Tags A comma-separated list of tags used to tag the customer (for example, tag1,tag2,tag3).
Note Additional information about the customer.

Note

You can import only the above fields using a CSV file. Order information cannot be imported with a customer CSV file.

When importing customer information, your CSV file must be in UTF-8 format. Most spreadsheet applications have the ability to save CSV files in UTF-8 format with the Save As... or Export command, depending on the program.

Use a text editor to edit your CSV file

If you don't have a spreadsheet program, you can edit CSV files using a text editor.

Caution

You should only use a text editor as a last resort, for example, if there are formatting errors in your CSV file and you cannot open it in a spreadsheet program.

Most computers have text editors that can open CSV files. You can also use a program like Atom or Sublime Text to edit and debug your CSV file.

Note

A CSV file with UTF-8 encoding is the only file format that can be used to import to or export from Shopify.

To format your customer CSV file in a text editor:

  • Column headers must be separated by commas (for example, First Name,Last Name,Email,Company,Address1).
  • The list of tags must be wrapped in quotation marks (for example, "tag1,tag2,tag3").
  • Different customer records must be separated by line breaks.

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