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Manage gift cards

You can view, organize, and edit your issued and purchased gift cards from the Gift cards page in your Shopify admin. You can also export your gift cards to a CSV file for your reference.

Search for a gift card

You can search for gift cards by code or by customer by using the search bar on the Gift cards page. To search by the full gift card code, enter it without spaces.

Filter gift cards

You can filter gift cards on the Gift cards page. Filtering is useful when you are trying to find gift cards that match particular criteria. For example, you could filter by Status to list all the gift cards that have been disabled.

To filter the gift cards list:

  1. Click Filter gift cards

    Filter gift card
  2. Click Select a filter..., and then select one of the following:

  • Status: displays gift cards that are either disabled or enabled
  • Balance: displays gift cards based on whether the balance is full, partially used, or empty
  • Issued: displays gift cards issued in a specific time period
  • Initial value: displays gift cards with a specific initial value
  1. Select the specific condition for the filter.

  2. Click Add filter.

To remove a filter, click the x button next to the filter condition.

View a gift card's detailed information

You can view detailed information about a gift card by clicking the gift card code.

Manage gift card 4

From the gift card details page, you can review information about the gift card, including its remaining balance, the order number associated with the gift card, the name of the customer who ordered the gift card, and its expiration date.

You can view the history of events associated with the gift card in the History section.

Disable a gift card

You can disable a gift card from its details page.

  1. From your Shopify admin, click Products, then click Gift Cards.

  2. Click the gift card code for the gift card that you want to disable.

  3. Click Disable gift card.

Email a gift card to a customer

When a customer loses a gift card code or needs a balance update, you can email an updated gift card to its original customer.

  1. From your Shopify admin, click Products, then click Gift Cards.

  2. Click the gift card code for the gift card that you want to resend.

  3. Click Resend gift card to customer.

Export your gift card products to a CSV

You can export your gift cards to a CSV file to view their details in a spreadsheet. This can be useful for reviewing information about outstanding balances, or for other records. You can't import the gift card CSV to create gift card products. The gift card CSV contains the following information about your gift cards:

Title Description
Id Each gift card's unique identifier (not the gift card code)
Last Characters The last four characters of the gift card code
Customer Name The name of the customer who bought the gift card
Email The email address for the customer who bought the gift card
Order Name The order number associated with the gift card, if applicable
Created At The date the gift card was bought or issued, with the format yyyy/mm/dd hh:mm:ss -timezone
Expires On The expiration date, if applicable
Initial Value The value of the gift card when it was purchased or issued
Balance The remaining balance on the card after it has been applied to orders
Currency The three digit currency code
Expired? Whether the gift card is expired or not
Enabled? Whether the gift card is enabled or disabled
Disabled At The date when the gift card was disabled, if applicable, with the format yyyy/mm/dd hh:mm:ss -timezone

To export gift card products into a CSV:

  1. From your Shopify admin, click Products, then click Gift Cards.

  2. Click Export.

  3. In the dialog, select from the following export options:

  • Current page: to export the gift cards on the visible page of the list
  • All gift cards: to export all your gift cards
  • Selected gift card: to export the gift cards that you have checked
  • Current Search: to export a list of gift cards with a search or filter applied
  1. If you are planning on opening your CSV file in Excel, Numbers, or another spreadsheet program, then click CSV for Excel, Numbers, and other spreadsheet programs. Otherwise, click Plain CSV file.

  2. Click Export Gift Cards to create your gift card CSV.

When you export more than one page of gift cards, an email is sent to you which contains a secure download link. Click the link in your email to download your CSV file.

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