Enabling or disabling customer accounts

When you enable customer accounts, Shopify stores password-protected information about a customer's identity, order history, and current order status. Your customers' details, such as address information, will be pre-filled from the stored information during checkout.

Set your customer account preferences

You can make customer accounts required or optional, or disable them altogether. Keep in mind that requiring customers to create accounts might decrease sales conversions.

To edit your customer account settings:

  1. In the Customer accounts section, choose a customer account option:
Checkout settings for customer accounts
  • Accounts are disabled Customers won't see the option to create an account or to log in during checkout. They'll have to manually enter their details at checkout, because fields won't be pre-filled.

  • Accounts are optional Customers can choose to create an account but it's not mandatory for checkout. If customers do have an account and they're logged in, then their address fields are pre-filled when they place an order.

  • Accounts are required Customers need to have an account and be logged in to complete the checkout. This setting is useful if you're running a wholesale or members-only store, for example. Address fields are pre-filled when the customer places an order.

  1. Click Save to confirm your customer account settings.

Want to discuss this page?

Visit the Shopify Community

Ready to start selling online with Shopify?

Try it free