Your store has many notification templates. Notifications are triggered by events, like a new order being placed, or an order being fulfilled. They are sent to you, your staff, or your customers, depending on the event as well as your order notification settings.
You can customize your email notifications by adding a logo or changing the color scheme for all templates at once. You can also edit the content of email or SMS notifications individually.
Add a logo to your email templates
You can add a logo to all your email templates at once:
Click the name of the notification that you want to change:
You can edit the Email subject field and the body of the email:
Click Save.
Note
If you need to reset a template to its default, click Revert to default below the template editor.
Example: Add a tax registration number to an invoice
In some countries, you might need to show your tax registration number on customer invoices or other notices.
For example, in Australia, Canada, and India, businesses that charge the goods and services tax (GST) might need to show their registration number. Similarly, in Europe you might need to show your value added tax (VAT) identification number.
Check with your tax accountant or a government authority to find out whether you need to show the number.
To show your number on an email notification, you can do the following steps:
In the Email body (HTML) area, enter your registration or identification number in an appropriate location. Include HTML to make sure that the output is formatted correctly.
In the following example, the store owner added their address and tax number right after their store logo in the Order confirmation notification:
The preview shows the following:
Click Save.
Another way to provide this information is to use an invoice app. Various apps, which you can purchase and download from the Shopify App Store, have the ability to include tax numbers on invoices.
Add a custom message to notifications
You can add a custom message to several notifications, including:
abandoned checkout
contact customer
customer activation
draft order invoice
Note
Custom messages are optional. If you add custom messages, then your notifications must contain the {{ custom_message }} tag in their code. If you click Review email with no custom message when sending your notifications, then your email will not include one.
To add a custom message for each of these notifications:
Enter a custom message in the text field (this one is for abandoned checkout notifications):
Click Review email.
Verify the message is showing correctly, and click Back to make any changes.
Click Send notification when you are ready.
Style email templates using inline CSS
Tip
Styling your templates with CSS requires advanced knowledge of HTML and CSS.
You can use in-line CSS to style your email templates by overriding the default stylesheet which is: <link rel="stylesheet" type="text/css" href="/assets/notifications/styles.css">. The template editor inlines any style tags in the template automatically. It preserves media queries to help make responsive emails easy to create. External stylesheets and stylesheets uploaded with theme assets will not be inlined, so it’s recommended that CSS styling be included in a <style> tag in the <head> of your templates.
Automatic conversion of plain text emails
Your HTML email templates will be transformed into plain text for email clients that require this version to be displayed, such as Mail for Apple Watch.
Customize specific SMS templates
You can customize the copy and formatting of each SMS template individually:
