New order notifications

This page was printed on Mar 23, 2023. For the current version, visit https://help.shopify.com/en/manual/orders/notifications/order-notifications.

You can create and edit email notifications to let you or staff know when a customer places an order. You need the Orders permission on your account to make changes to order notifications. Learn more about staff permissions.

Add a recipient for new order notifications

Steps:

  1. From your Shopify admin, go to Settings > Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.

  1. In the Staff order notifications section, click Add recipient.

  2. From the first drop-down menu, select the email address for the notification from the following options:

    • Select Email address, and then enter a new email address that you want to send the order notification to.
    • Select a staff to send notifications to their email.

  3. If you want to create notifications for orders from a particular POS location or from the web, then select a location from the list. You can select All to create notifications for all orders. To add notifications for more than one specific location, you need to create them as separate order notifications.

  4. Click Add an order notification.

After you've set up a new order notification for an email address, you can test it by clicking Send test notification.

Include a link to the order page

Steps:

  1. From your Shopify admin, go to Settings > Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.

  1. Click New order to open the template in the online code editor.

  2. At the bottom of the template, above {% endif %}, add:

  You can review details of this order in your shop admin at {{ shop.url }}/admin/orders/{{ id }}.
  1. Click Save.

Find the order number or ID

You can find the order ID :

Order {{ order_name }}

This will return something like:

Order #1001

Include special instructions

Steps:

  1. From your Shopify admin, go to Settings > Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.

  1. In the "Email Templates" section, click New order.

  2. At the bottom of the New order email template, add the following code:

  {% unless note == blank %}
  Special instructions: {{ note }}
  {% endunless %}
  1. Click Save.

Disable a notification

Most order, shipping, and customer account notifications are sent to customers automatically, and can't be disabled. When you are processing an order, you can disable a few of the notifications for actions on that order:

  • Order canceled: sent automatically to the customer if their order is canceled
  • Order refund: sent automatically to the customer if their order is refunded
  • Shipping confirmation: sent automatically to the customer when their order is fulfilled
  • Shipping update: sent automatically to the customer if their fulfilled order's tracking number is updated
  • Out for delivery: sent automatically after orders with tracking information have been out for delivery. This notification is available only for shipments that have a tracking number from Fedex, Canada Post, DHL Express, UPS, or USPS.
  • Delivered: sent automatically after orders with tracking information have been delivered. This notification is available only for shipments that have a tracking number from Fedex, Canada Post, DHL Express, UPS, or USPS.

Disable the Order canceled notification

When you cancel an order, you can disable the notification so that the customer won't receive an email notification about the cancellation. Learn more about canceling orders.

Steps:

  1. From the Orders page, click the order number for the order that you want to cancel.

  2. Click More actions, and then select Cancel order.

  3. Enter the details for the canceled order.

  4. Uncheck Send a notification to the customer.

  5. Click Cancel order.

Disable the Order refund notification

When you refund an order, you can disable the notification so that the customer won't receive an email about the refund. Learn more about refunding orders.

Steps:

  1. From the Orders page, click the order number for the order that you want to refund.

  2. Click Refund, and then enter the details for the refund.

  3. Uncheck Send a notification to the customer.

  4. Click Refund.

Disable the Shipping confirmation notification

When you fulfill an order, you can disable the Shipping confirmation notification so that the customer won't receive an email with the shipping details. Learn more about order fulfillment.

Steps:

  1. From the Orders page, click the order number for the order that you want to fulfill.

  2. Click Continue.

  3. Enter the details for the order fulfillment.

  4. Uncheck Send shipment details to your customer now.

  5. Complete the order fulfillment.

Disable the Shipping update notification

When you add or update tracking information for an order that is already marked as fulfilled, you can disable the Shipping update notification so that the customer won't receive an email about the update. Learn more about adding tracking information.

Steps:

  1. From the Orders page, click the order number for the order that you want to update.

  2. In the Fulfillments section, click the ... button, and then select Edit tracking.

  3. Enter the new tracking details.

  4. Uncheck Send notification email to customer.

  5. Click Save.

Disable the Shipment out for delivery or Shipment delivered notifications

You can disable notifications so that the customer won't receive an email when the shipping status changes to out for delivery or delivered. This applies only to shipments with a tracking number from Fedex, Canada Post, DHL Express, UPS, or USPS.

Steps:

  1. From your Shopify admin, go to Settings > Notifications.

  2. In the Shipping section, deselect the checkbox for Shipment out for delivery or Shipment delivered.

Delete an order notification

Steps:

  1. From your Shopify admin, go to Settings > Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.

  1. Scroll down to the Order notifications section.

  2. Next to each order notification address there will be a little trash can icon.

Click the trash can beside the notification that you want to delete.

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