Discount codes FAQ
Find answers to common questions about discount codes.
Can I edit discount settings?
You can fully edit your discounts.
Can customers use multiple discount codes on a single order?
You can set up discounts to be combinable so that your customers can benefit from more than one discount, if their cart meets the conditions that you set. Learn more about combining discounts.
Can I limit discount code usage?
You can limit discount codes to one per customer in the Usage limits section on the Add discount page.
How do expiry dates work for discount codes?
If you set an expiry date for a discount, then the discount will expire at 11:59:59 PM on that day.
Why can't my customers see the discount code entry field during checkout?
The discount code entry field will show during checkout only if you have active discount codes available to your customers.
Can I send discount codes to a select group of customers?
To send a discount code to a group of customers who have common characteristics, you create a customer segment first. Then you can use the customer segment to send discount codes to a select group of customers. For example, you can create a segment of customers who have subscribed to your email marketing, and then create an email campaign to send the discount code to those customers.
Can I apply discounts to product collections?
You can apply collection discounts in two ways: either as a fixed monetary amount applied once per order to every applicable item in a cart, or as a percentage discount applied to an entire collection. Choose the method you want in the Applies to section on the Add discount page.
Can I discount an individual product variant included in a collection?
Collections can't hold individual product variants. If you add a product to a discounted collection, then the collection discount applies to every version of the product.
How many times do product-specific discount codes apply to a checkout cart?
Product-specific discount codes will apply to all quantities of a product when a customer applies the discount code. For example, if a customer adds 10 of the same product, then the product specific code will discount all 10 items. You can also choose to apply the discount only once per order in the discount settings.
Can I apply a discount code to a specific product variant?
You can apply discount codes to specific variants of a product. These codes will apply to all quantities of the discounted variant in a cart.
Can I apply a discount to the purchase of a gift card?
It depends. Most discounts cannot be applied to gift cards. The exception is a product specific discount where the product is a gift card. Learn how to add a discount to a gift card product.
Can I disable multiple discounts at once?
You can perform bulk actions to disable many discount codes at once.
How do I know what discount codes are used the most?
You can use the Sales by discount report to see how often your discount codes are used. For details on the report, see Sales by discount.
What happens if a customer enters an invalid discount code or combination?
If a customer enters a discount code during checkout that doesn't exist or isn't currently active, then the following message is displayed:
Enter a valid discount code.
If a customer enters a discount code during checkout that does exist but doesn't apply to the products in their cart, then the following error is displayed:
_DISCOUNT_CODE_ discount code isn't valid for the items in your cart.
If a customer enters more than one discount code during checkout that exist but can't be combined, then the following message is displayed:
Some discount codes couldn't be used together. We applied the best combination.